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SalaryWage Range: $23.31 - $35.35 per hour
Posted wage ranges represent the entire range from minimum to maximum. For jobs with more than one level, the posted range reflects the minimum of the lowest level and the maximum of the highest level. Some positions also offer additional premiums based on shift, certifications, or degrees. Job offers are determined based on a candidate's years of relevant experience, level of education and internal equity. .
Job Summary
The main responsibility entails handling all outpatient processing tasks and dispatching specimens. Demonstrates adept problem-solving abilities to enhance customer service efficiency and ensure client satisfaction. Regularly engages with various healthcare professionals, including laboratory and hospital staff, requiring a comprehensive knowledge base to maintain effective collaboration.
Primary Duties
- Processes all specimens in accordance with laboratory protocol including the proper handling, centrifugation, storage, packaging, and transport.
- Uses the laboratory information system and other reference laboratory’s web-based applications to independently solve complex issues in a sensitive, caring, and timely manner.
- Answer and navigate calls with accuracy, efficiency, and courtesy using the best customer service tactics and practices.
- Performs other duties as assigned.
License, Certification, Education or Experience:
REQUIRED for the position:
- High school diploma or equivalent
- Certification from an approved laboratory-training program with successful completion of a required internship preferred, or relevant work experience.
- Medical terminology
DESIRED for the position:
- 3 years of experience working in a Clinical Laboratory role
- Previous training and competence in dealing with unique needs in the range of customer service situations with clinicians and their office staff.
- Working knowledge of the various government regulations specifically Medicare and the Washington state medical Test Site regulations. Working knowledge of the College of American Pathologists (ASCP) and the Joint Commission (TJC) inspection criteria.
Benefit Information:
Choices that care for you and your family.
At EvergreenHealth, we appreciate our employees’ commitment and contribution to our success. We are proud to offer a suite of quality benefits and resources that are comprehensive, flexible, and competitive to help our staff and their loved ones maintain and improve health and financial well-being.
- Medical, vision and dental insurance
- On-demand virtual health care
- Health Savings Account
- Flexible Spending Account
- Life and disability insurance
- Retirement plans (457(b) and 401(a) with employer contribution)
- Tuition assistance for undergraduate and graduate degrees
- Federal Public Service Loan Forgiveness program
- Paid Time Off/Vacation
- Extended Illness Bank/Sick Leave
- Paid holidays
- Voluntary hospital indemnity insurance
- Voluntary identity theft protection
- Voluntary legal insurance
- Pay in lieu of benefits premium program
- Free parking
- Commuter benefits
View a summary of our total rewards available to you as an EvergreenHealth team member by clicking on the link below.
This position is covered by a collective bargaining agreement between EvergreenHealth and the Service Employees International Union (SEIU) Healthcare 1199NW.
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