Clinical Interpreter & Transportation Representative

Community Action Partnerships of Western Nebraska (CAPWN) is a non-profit community-based health and human services organization that serves low-income, disadvantaged and those unable to meet their needs through other sources. The agency was established in 1965 and provides services to over 9,000 individuals, children and families in three main areas:

• Community Health Services: WIC, Commodity Supplemental Food, Foster Grandparents, Migrant Seasonal Head Start, and Child Development Center.
• Clinical Health Services: Primary Care, Reproductive Health, Diabetes Management, Immunizations, Migrant Health, Ryan White HIV; Behavioral Health including Counseling Services, Medication Management, Medication Assisted Treatment and Substance Use Counseling and Intensive Outpatient Services and Dental Services.
• Supportive Health Services: Family Stabilization, a Teen Outreach Program, SOAR, Youth Leadership Program, Youth Shelter and Housing Assistance Programs.

OUR PROMISE: Community Action changes people’s lives, embodies the spirit of hope, improves communities, and makes America a better place to live. We care about the entire community and we are dedicated to helping people help themselves and each other.

VISION

Communities where everyone has an opportunity for a successful life.

MISSION

The Mission Statement of the Community Action Partnership of Western Nebraska is to provide quality services and promote learning opportunities to improve nurture the health and well-being of Western Nebraska communities.

KEY BELIEFS

• Integrity—We treat all people with dignity and respect.
• Compassion—We believe working compassionately with people enriches all.
• Inclusion—We are inclusive and advocate for diversity.
• Collaboration—We believe working in partnerships strengthens communities; we seek mutually beneficial partnerships that advance a common mission.
• Innovation—We embrace opportunities to learn, grow and make wise choices.

COMPETITIVE BENEFITS PACKAGE:

● Health ● Dental ● Vision ● Health Savings Account (HSA) ● Flex Plan ● 401k ● Basic and Voluntary Life Insurance ● Ten Paid Holidays ● PTO ● Extended Illness (EIB) ● Employee Assistance Program ● Aflac ● Community Discounts ● Potential for Incentive Pay ●

Clinical Interpreter & Transportation Representative

Full-Time, Monday-Friday, Daytime Hours, All Major Holidays off and paid! No Weekends!

Must be 21 years of age or older.

Job Title:Clinical Interpreter & Transportation Representative

Reports to: Customer Service Supervisor

Areas of Responsibility: Provides direct interpretation services for patients/families, staff, physicians, and other healthcare providers. Provides transportation services to patients; assists in the implementation of high-quality services to the community.

Major Duties:

1. Provide direct interpretation during conversations and appointments between patients/clients and healthcare staff, medical providers and healthcare services.
2. Provide safe transportation for patients to help ensure the patient is provided the opportunity to obtain CAHC healthcare services.
3. Translate, in Spanish, written material at a level comprehensible to the general public.
4. Facilitates verbal and written communication between patients/visitors and staff, clarification on medical and clinical procedures, CAHC policies and practices; ensures that information communicated between patient/family and staff is accurate, precise and conveys the intended message.
5. Assist the limited English proficient patients/families with cross-cultural orientation to understand the nuances of medical care delivery within CAHC and medical community.
6. Act as a client advocate, coordinating health care services with other appropriate available resources in the community.
7. Must be willing and able to communicate information of a personal, sensitive nature such as sexual and reproductive health.
8. Advocate with and on behalf of minority clients to reduce barriers to health care access.
9. Scan primary care patient medical records, maintain confidentially.
10. Compile statistics as necessary for the program.
11. Attend required training and meetings.
12. As a CAPWN team member, dedicate your energy to providing high quality, value-added customer service and care to our clients. Embrace the CAPWN Standards of Behavior, practicing integrity, strong communication and respect for leaders and peers. Engage with the team and commit to improving and nurturing the health and well-being of the individuals in the communities we serve.
13. Other duties as assigned.

Working Conditions:

• Clinic environment, training, meetings, and community interaction
• Well-lit, temperature-controlled clinical setting, with standard medical and office equipment available.
• Fast paced working environment.
• Will drive in varied weather conditions.

Physical Requirements:

• Ability to frequently bend, stoop, squat, walk and pull drawers.
• Manual dexterity sufficient to operate office and medical equipment.
• Must regularly talk, hear, and have close vision ability to record and communicate appropriate documents and records.
• Occasionally lifting and carrying up to 20 pounds.

Minimum Qualifications:

Grade: 12

1. High School diploma or GED
2. Fluency in speaking and writing in both Spanish and English
3. Age 21 or above
4. Must have a valid driver’s license, good driving record and insured vehicle.
5. Ability to work with culturally diverse groups of people.
6. Ability to partner with others and offer support without encouraging dependence.

Grade: 13

1. Meet the minimum qualifications above.

2. One years of medical interpreting

3. Medical Interpretation Training Certification program

Grade: 14

1. Meet the minimum qualifications above.
2. Three years of medical interpreting and Medical Interpretation Training Certification