Clinical Informatics Specialist Rn

ST. CHARLES HEALTH SYSTEM

JOB DESCRIPTION

TITLE: Clinical Informatics Specialist RN

REPORTS TO POSITION: Manager- Clinical Informatics

DEPARTMENT: Clinical Informatics and System Training

DATE LAST REVIEWED: June 20, 2023

OUR VISION: Creating America's healthiest community together.

OUR MISSION: In the spirit of love and compassion, better health, better care, better value

OUR VALUES: Accountability, Caring, and Teamwork

DEPARTMENTAL SUMMARY: The Clinical Informatics and System Training team focuses on continually improving the performance of caregivers and services within St. Charles Health System (SCHS). This includes formal training and improvements in a classroom setting and informal learning that occurs through rounding and supporting end users. They are also responsible for workflow investigation to determine the root cause and deliver the best solutions. They reside under the umbrella of Information Services, which partners with our customers to leverage various technologies to achieve the best patient outcomes by implementing new hardware and software solutions, upgrading existing environments, protecting the data we store, and integrating solutions to achieve a seamless experience.

POSITION OVERVIEW: The Clinical Informatics Specialist RN position at St. Charles Health System is part of a team supporting the delivery of quality, safe patient care through the successful use of technology. The Clinical Informatics Specialist RN will help clinical staff roles throughout the patient care continuum. The position will participate in EHR clinical content design, optimization/innovation, standardization, and best practice improvements. The Clinical Informatics Specialist RN will work with Information Systems and Clinical Operations to devise solutions that meet reporting and analytical needs. This position has delegated responsibility for problem-solving, testing, and collaborating with caregivers to develop solutions resulting in efficient and functional workflows. The Clinical Informatics Specialist RN supports technology projects aligned with St. Charles Health System and Synergy LLC affiliates while providing high-level customer service to transform healthcare. This position does not directly manage any other caregivers.

ESSENTIAL FUNCTIONS AND DUTIES:

Technology / EHR Adoption, Optimization, and Innovation
Identify and support optimization and innovation opportunities for technology systems.

Support clinical content design, standardization, and best practice workflows.

Promote improvements in technology, usability and adoption.

Represent the system users/customers in project initiatives.

Support evaluation and mitigation of technology-related safety issues.

Lead technology-related improvement projects across multiple stakeholder groups.
Analytics & Reporting
Support the development, validation, and analysis of reports.
Identify data issues and risks and provide higher-level analysis and feedback.
Synthesize data, information, and knowledge to clarify issues or problems.
Analyze multiple approaches/solutions and develop recommended solutions.
Promote solutions to complex problems and in-depth analysis and evaluation of multiple factors.

Quality & Practice Improvement

Support quality, regulatory, and compliance initiatives through design, build, and workflow optimization.

Support policy/procedure review and updates.

Governance Structures
Participate and support informatics governance structures.

Support a clear path for escalating essential decisions.

Support IT & Operations

Work closely with Information Services, Clinical Operations, and Synergy LLC affiliates as needed.
Facilitate the formulation of technological solutions with operational input.

Training Support

Work collaboratively with the System Training team to provide quality customer service.

Provide support and training for software (or hardware) technology products clinical caregivers use.
Act as a resource/consultant for defined populations.

Patient Focus – Across the Continuum

Support ambulatory informatics and promote a seamless flow of information between acute and ambulatory environments.

Participate in activities that promote patient safety.

Communication / Change Management
Support/coordinate EHR communication and act as agents for change.

Provide EHR support for upgrades and when changes in the system occur.

Professionalism & Service

Supports the organization's vision, mission, and values in all respects.

Supports Lean principles of continuous improvement with energy and enthusiasm, functioning as a champion of change.

Provides and maintains a safe environment for caregivers, patients, and guests.

Conducts all activities with the highest standards of professionalism and confidentiality. Complies with all applicable laws, regulations, policies, and procedures, supporting the organization's corporate integrity by acting ethically and appropriately, reporting known or suspected violations of applicable rules, and cooperating fully with all organizational investigations and proceedings.

Delivers customer service in a manner that promotes goodwill and is timely, efficient, and accurate.

May perform additional duties of similar complexity within the organization as required or assigned.

EDUCATION

Required: Bachelor's degree in a health-related field or education as clinical licensure requires.

Preferred: Master's degree in a health-related field, business, informatics, or information technology.

LICENSURE/CERTIFICATION/REGISTRATION

Required: RN Licensure for the state of Oregon; Valid Oregon driver's license and ability to travel to all SCHS worksites and Synergy LLC affiliate locations.

EXPERIENCE

Required: Minimum three (3) years’ experience in a clinical setting or informatics-related experience. Experience in project management that leads to positive change management. Needs to understand clinical workflow and integration of technology to improve patient care.

PERSONAL PROTECTIVE EQUIPMENT

Must be able to wear appropriate Personal Protective Equipment (PPE) required to perform the job safely.

ADDITIONAL POSITION INFORMATION:

Communication/Interpersonal

Must have excellent communication skills and the ability to interact with a diverse population and professionally represent St. Charles Health System.

Ability to effectively interact and communicate with all roles within St. Charles Health System and external partners.

Promotes teamwork and collaborative skills for all customer interactions.

Ability to effectively reach consensus with a diverse population with differing needs.

Lead facilitation with attributes to build customer consensus with accurate and appropriate information in problem-solving.

Ability to work under pressure in a fast-paced environment that has constant change.

Knowledge of current literature that impacts technology/information needs as well as financial management

Organizational

Ability to multi-task and work independently.

Attention to detail.

Excellent analytic skills

Professional communication skills include follow-through and closed-loop communication.

Strong analytical, problem-solving, and decision-making skills.

Excellent organizational and multi-tasking skills.

Schedule Weekly Hours:

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