Clinical Applications/Radiology Support - mid-day shift

Who we are: Advanced Radiology Services is one of the largest physician-owned radiology practices in the country. Our growing practice includes 214 radiologists, 44 advanced practice providers, and more than 200 employees providing administrative support in our wholly owned subsidiary STARS. We provide services to more than 60 different sites across the state of Michigan.

What we are looking for: We are hiring for a Clinical Applications Support role to work 2nd shift. The schedule would be Monday through Friday from 11:00am to 8:00pm, which also includes rotating holidays and an every 4th weekend rotation working 9:00am to 6:00pm Saturday and Sunday. These positions will include the daily technical, operational, and clinical workflow of the Distributed Radiology (DR) environment to ensure the highest level of service to physicians, hospital clients, and patients that we serve. This is a performance based remote position; must be located within 1 hour of Grand Rapids, Michigan.

• Resolve missing images, reports, exam notes.
• Provide report information via phone and fax.
• Addendum, deletions, priority change and status change requests.
• Assist in training new and existing Distributed Radiology users.
• Monitor the DR environment workflow, infrastructure and connectivity to clinical facilities using the provided tools to identify issues and problems with the routine flow of patient data.
• Ensure all issues are logged, tracked and resolved using the Helpdesk ticketing system.
• May also perform preventative maintenance on workstations and communicate with internal or external IT personnel to troubleshoot, diagnose, and resolve issues.

Requirements:

• Associate’s degree with a minimum of one year of experience in Customer Service, Radiology or Information Technology
• Proficiency in Microsoft Outlook, Word and Excel required and prior knowledge of the PACS system is highly preferred
• Excellent communication skills via phone, email, instant message and face-to-face interactions
• Must be located within 1 hour of Grand Rapids, Michigan

What’s great about working for STARS?

• Important Work-Because of the great behind the scenes work that you do- our company can provide outstanding radiology services to so many patients in Michigan.
• Stability- This practice has gone through significant growth and is here to stay.
• Work/Life Balance/Flexibility- Many of our positions work from home or in a hybrid schedule!
• Outstanding Benefits- We have a 7.5% 401k contribution! (wait it’s not even a match?)
• Culture- It’s built on transparency, support and recognition! We call out good work.
• Click here to learn more from our employees: https://www.advancedrad.com/careers/ Scroll to STARS Employee Survey Feedback 2022

Job Type: Full-time

Pay: $18.00 - $22.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Paid time off
• Tuition reimbursement

Schedule:

• 8 hour shift
• Evening shift
• Holidays
• Monday to Friday

Supplemental pay types:

• Bonus opportunities

Application Question(s):

• Please describe your Radiology and/or PACS experience:
• This position requires you to live within 1-hour of Grand Rapids, MI. Do you live or plan to relocate to Grand Rapids, MI?
• Please describe your IT or HelpDesk experience:

Work Location: In person