Address
Form of work
SalaryJob Title:
Clinical Application Analyst Epic MyChartReq:
2024-0148Location:
VMC Main CampusDepartment:
IT Enterprise Clinical ApplicationsShift:
DaysType:
Full TimeFTE:
1Hours:
City State:
Renton, WASalary Range:
Min $69,058 - $154,946/annual. DOE
Job Description:
WA State Applicants ONLY!
JOB DESCRIPTION
The position description is a guide to the critical duties and essential functions of the job, not an all-inclusive list of responsibilities, qualifications, physical demands, and work environment conditions. Position descriptions are reviewed and revised to meet the changing needs of the organization.
TITLE:Clinical Application Analyst (Epic) I, II, Sr
JOB OVERVIEW: The Clinical Application Analyst (Epic) I role will troubleshoot, document, and resolve IT application issues in a timely manner with guidance. The Clinical Application Analyst (Epic) II will demonstrate competence in analysis and troubleshooting, healthcare computing environments and be a self-directed learner with excellent communication skills. The Clinical Application Analyst (Epic) Analyst Sr will demonstrate mastery in analysis and troubleshooting, healthcare computing environments and be a self-directed learner with excellent communication skills.
DEPARTMENT: Information Technology
HOURS OFWORK: As required to fulfill responsibilities
REPORTS TO: Supervisor/Manager Epic Application
PREREQUISITES:
Level I:
- Bachelor's degree plus one (1) year industry related experience, OR Associates degree and two (2) years related experience, OR three (3) years related experience.
- Applied Job Experience: Information Services Background: Industry experience preferred as an information technology analyst or Clinical Background: Clinical experience in an acute or ambulatory care setting. Clinical or Health & Life Science education/degree/licensure (RN, RRT, RPH) is a plus or Healthcare Operations Background: Experience in healthcare operations, such as billing, scheduling, access services, health information management or other support functions. Knowledge of computerized appointment scheduling, billing procedures, coding and patient flow is a plus.
- Certifications: Any certifications related to software applications, technology infrastructure and/or clinical specializations is an advantage. Previous Epic certification preferred.
- Must be able to obtain applicable Epic certification and complete all required application course work within six months of hire date.
Level II:
- Bachelor's degree plus 2-3 years industry related experience, OR Associates degree and four (4) years related experience, OR five (5) years related experience.
- Applied Job Experience: Information Services Background: Industry experience preferred as an information technology analyst. Some Small Project lead experience required, or Clinical Background: Clinical experience in an acute or ambulatory care setting. Clinical or Health & Life Science education/degree/licensure (RN, RRT, RPH) is a plus. Lead experience preferred, or Healthcare Operations Background: Experience in healthcare operations, such as billing, scheduling, access services, health information management or other support functions. Knowledge of computerized appointment scheduling, billing procedures, coding and patient flow is a plus.
- Certifications: Any certifications related to software applications, technology infrastructure and/or clinical specializations is an advantage. Current Epic proficiencies or certification required.
Level Sr:
- Bachelor's degree plus 5 (five) years industry related experience, OR Associates degree and eight (8) years related experience, OR ten (10) years related experience.
- Applied Job Experience: Information Services Background: Industry experience preferred as an information technology analyst. Mastery of Complex/Multiple Resources Small Project lead experience required or Clinical Background: Clinical experience in an acute or ambulatory care setting. Clinical or Health & Life Science education/degree/licensure (RN, RRT, RPH) is a plus. Lead experience required. Or Healthcare Operations Background: Experience in healthcare operations, such as billing, scheduling, access services, health information management or other support functions. Knowledge of computerized appointment scheduling, billing procedures, coding and patient flow is a plus. Lead experience required.
- Certifications: Any certifications related to software applications, technology infrastructure and/or clinical specializations is an advantage. Current Epic certification(s) are required.
QUALIFICATIONS:
- Demonstrated ability to set priorities, produce accurate work, and meet deadlines.
- Ability to function in a setting with a wide variety of duties and numerous interruptions.
- Demonstrated competence in analysis and troubleshooting.
- Demonstrated understanding of healthcare computing environments.
- Demonstrated ability to be self-directed, learn quickly with strong attention to detail.
- Proven record of excellent communication and organizational skills.
- Microsoft Office plus Microsoft Visio proficiency is required.
UNIQUE PHYSICAL/MENTAL DEMANDS, ENVIRONMENT AND WORKING CONDITIONS:
- Requires the ability to move PC's and printers weighing up to 40 lbs.
- Requires planning, organizing, and working on multiple tasks at one time.
- Tolerates ambiguity in instructions and work situations.
PERFORMANCE RESPONSIBILITIES:
- Generic Job Functions:See Generic Job Description for Administrative Partner
- Essential Responsibilities and Competencies
- General I.T. Job Functions:
- Provides direct supervisor or lead with a weekly summary of activities.
- Documents change control and system problems according to departmental procedures.
- Advises direct supervisor or lead of potential problems, requirements for expanded services and status of current systems on an ongoing basis.
- Promptly notifies direct supervisor or lead of problems, unexpected tasks and missed targets.
- Responds to all requests according to departmental standards.
Performs end-user functions for assigned products to a high level of competency.
Ensures that reports, data, and devices are appropriately secured.
Maintains the security of the Data Center(s) systems and information, per VMC and departmental Information Privacy Policies.
Provides after-hours support as required.
Ability to successfully log into enterprise network and all supported applications.
Ability to organize, schedule, manage (chair) meetings and publish meeting minutes.
Ability to successfully contact vendor for support.
Ability to complete annual VMC educational requirements.
Performs other related duties as required.
Application Analyst:
- Documentation Skills
- Writes scope statements, defining size and planning parameters of projects or multiple groups of tasks
- Prepares detailed work plans and target dates for all projects.
- Documents change control and system problems according to departmental procedures
- Provides complete documentation of all tasks and projects; develops and maintains specifications according to departmental standards
- Uses standard flowcharting tools and techniques to create and maintain business process and functional flow charts. Can read and edit technical flow charts
- Knowledge of the life cycle of a change and being able to shepherd a request from requirements gathering to designing and building to maintaining the architecture behind the change
- Issue Resolution:
- Identifies and resolves complex issues. This includes identifying appropriate parties and potential solutions.
- Leadership Skills:
- Ability to engage teams in collaboration and discussion and guide toward acceptable solutions
- Process Improvement:
- Demonstrates self-initiated process improvement; actively pursues expansion of knowledge in applications and functions supported by VMC IT and develops new efficient solutions. Anticipates client's needs and seeks feedback to ensure client's needs are met
- Project Skills:
- Manages and/ or leads planning and completion of projects on time and as designed.
- Ability to manage short-term and long-term risk of architectural decisions
- Technical Aptitude
- High technical aptitude; adopts new technology and application functionality quickly.
- Expert hands-on knowledge in current system functionality including integration points across all applications and continuing knowledge of future system capabilities
- Ability to see the big picture and how many simultaneous projects interact with each other as well as current and future system states
- Immense curiosity in all areas-beyond Epic applications, clinical workflows, and the entirety of the medical field-and a willingness to explore.
- Test Planning:
- Builds complete testing plans to validate system parameters and functionality performs as specified unassisted.
- Training:
- Ability to communicate design and functionality principles as well as risks with all audience levels.
- Mentorship:
- Helps others learn how to structure and solve problems and collaborate with others within the organization
- Ability to mentor groups, both large and small, on technical and non-technical skills
- Team Building/Working with Others:
- Frequently performs critical leadership roles on the team. Promotes team spirit and commitment to common objectives. Involves the team in decision making.
- Performs other related duties as required.
Created: 11/22
Revised: 11/22
Grade: NC25, 27, 29
FLSA: E
Cost Center: Varies
Job Qualifications:
PREREQUISITES:
Level I:
- Bachelor's degree plus one (1) year industry related experience, OR Associates degree and two (2) years related experience, OR three (3) years related experience.
- Applied Job Experience: Information Services Background: Industry experience preferred as an information technology analyst or Clinical Background: Clinical experience in an acute or ambulatory care setting. Clinical or Health & Life Science education/degree/licensure (RN, RRT, RPH) is a plus or Healthcare Operations Background: Experience in healthcare operations, such as billing, scheduling, access services, health information management or other support functions. Knowledge of computerized appointment scheduling, billing procedures, coding and patient flow is a plus.
- Certifications: Any certifications related to software applications, technology infrastructure and/or clinical specializations is an advantage. Previous Epic certification preferred.
- Must be able to obtain applicable Epic certification and complete all required application course work within six months of hire date.
Level II:
- Bachelor's degree plus 2-3 years industry related experience, OR Associates degree and four (4) years related experience, OR five (5) years related experience.
- Applied Job Experience: Information Services Background: Industry experience preferred as an information technology analyst. Some Small Project lead experience required, or Clinical Background: Clinical experience in an acute or ambulatory care setting. Clinical or Health & Life Science education/degree/licensure (RN, RRT, RPH) is a plus. Lead experience preferred, or Healthcare Operations Background: Experience in healthcare operations, such as billing, scheduling, access services, health information management or other support functions. Knowledge of computerized appointment scheduling, billing procedures, coding and patient flow is a plus.
- Certifications: Any certifications related to software applications, technology infrastructure and/or clinical specializations is an advantage. Current Epic proficiencies or certification required.
Level Sr:
- Bachelor's degree plus 5 (five) years industry related experience, OR Associates degree and eight (8) years related experience, OR ten (10) years related experience.
- Applied Job Experience: Information Services Background: Industry experience preferred as an information technology analyst. Mastery of Complex/Multiple Resources Small Project lead experience required or Clinical Background: Clinical experience in an acute or ambulatory care setting. Clinical or Health & Life Science education/degree/licensure (RN, RRT, RPH) is a plus. Lead experience required. Or Healthcare Operations Background: Experience in healthcare operations, such as billing, scheduling, access services, health information management or other support functions. Knowledge of computerized appointment scheduling, billing procedures, coding and patient flow is a plus. Lead experience required.
- Certifications: Any certifications related to software applications, technology infrastructure and/or clinical specializations is an advantage. Current Epic certification(s) are required.
