Clinic Team Lead

The Clinic Team Leader trains, supervises, and assists the Clinic Team and drives client service. This position also encompasses all of the duties of the receptionists. These functions include, but are not limited to, reception (client and phone), maintenance of veterinary medical records, accounts maintenance, cash processing, administering vaccines, data entry and janitorial work. The Clinic Team Leader is under the direct guidance and supervision of the Director of Medical Services.

• Provide guidance and direction to subordinates, including setting performance standards and monitoring performance. Direct on the job training. Make recommendations to the director of medical services concerning personnel matters and assist with follow through of disciplinary actions.
• Motivate and inspire the receptionist team to provide high quality care to the patients and clients of Ramona Animal Clinic
• Work well with all team members and ensure that your actions support the company, the doctor, and the clinic philosophy.
• Open the clinic and set up for the morning as directed.
• Close the clinic for the evening as directed.
• Clean and straighten the public areas of the clinic including the front desk, reception area, waiting area, office, public bathroom and exam rooms.
• Welcome clients and patients to the clinic with a professional, warm and friendly demeanor and provide for their comfort while they are in the practice.
• Follow clinic policies regarding patient admittance. Determine whether immunizations/tests are current. Recommend update of necessary immunizations.
• Discharge patients which includes entering all charges into the computer, reviewing the discharge instructions and medications.
• Accept payments from the client. Accurately process each tender type. Know fees for routine services.
• Clean up after patient accidents in the reception area, exam rooms and exterior sidewalks and parking lot.
• Answer incoming telephone calls utilizing proper telephone etiquette. Routine calls include those seeking information about veterinary services. Provide knowledgeable sub-professional advice concerning the care and treatment of animals including questions regarding clinic services, fees, animal care and treatment in accordance with clinic policies. Appropriately direct other questions and communication to the veterinarian.
• Assist in the updating of client/patient files as needed including name, address, telephone numbers and vaccinations.
• Critical thinking - Understanding logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
• Requires strong client service skills. Personal contacts are with pet owners affected by a variety of problems, visitors and other Clinic Team members. Considerable tact and diplomacy is required. Must accurately relay owner’s account of the medical complaint(s) of the pet(s) involved to the healthcare team member who will be involved in treating the patient(s).
• Strong communication, leadership and motivation skills. Has the ability to effectively solve problems dealing with staff conflict to personnel issues and performance. Has the ability to direct, guide and assist a group of individuals.
• Ability to work independently on assigned tasks as well as to accept direction on given assignments.
• Knowledge of computers and relevant software applications including MS Office (Word), managing files and records, and other office procedures.

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Job Type: Full-time

Pay: $17.00 - $19.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Health insurance
• Paid time off

Schedule:

• 10 hour shift
• 8 hour shift
• Weekends as needed

Experience:

• Leadership: 1 year (Required)

Ability to Relocate:

• San Jacinto, CA 92582: Relocate before starting work (Required)

Work Location: In person