Clinic Supervisor - Grand Rapids, Mi

Join our team where Healthcare is reimagined!

We are looking for a Clinic Supervisor to join our team. We are an established practice that is continually growing. Work with our well-respected group that has been serving the community for many years. Whether starting your career or looking to share your knowledge with others, we are the place for you!

What makes us different?

While working at our Company, you will enjoy great perks, such as a great Monday thru Friday work schedule (no weekends), an excellent benefits package, and PTO. We strive to maintain an environment where our employees can grow and further their skills and careers while being a part of a strong team.

Responsibilities:

Site Duties:

• Oversees day-to-day operations to drive productivity
• Effectively delegates duties
• Resolves conflict amongst team members
• Guides and directs clerical and clinical team members
• Conducts routine meetings / huddles to maintain open communication amongst all site specific team members / departments
• Sets performance goals for their assigned practice location
• Identifies and effectively addresses areas in need of improvement
• Assists department managers with performance reviews and disciplinary actions
• Assists department managers with interviewing candidates
• Builds professional and respectful relationships with team members
• Serves as the first point of contact for the assigned practice location
• Provides managers with information to make necessary adjustments to work processes.
• Works with other Site Supervisors and ancillary department leaders to ensure appropriate staffing levels in all areas of the assigned practice location.
• Receives training to ensure a working knowledge of all clerical functions within the practice
• Ensures daily patient schedules for all providers within assigned practice location are fully optimized
• Exercises time management skills to allow filling in the front and back office as necessary while allowing adequate administrative time
• Reviews and approves or denies employee time off requests
• Routinely reviews employee tim cards to minimize the use of overtime
• Tracks and documents assigned employee attendance points
• Inventories / orders supplies to ensure the practice maintains adequate stock
• Monitors and reports housekeeping or building maintenance issues to maintain a safe, clean and comfortable environment for team members and the patients we serve
• Ensures all new hires receive comprehensive training and orientation to their respective roles
• Addresses and works to resolve patient concerns / complaints that originate from assigned practice location

Clinical Duties

• Taking medical histories
• Explaining treatment procedures to patients
• Preparing patients for examination
• Assisting the physician during exams
• Collecting and preparing laboratory specimens
• Performing basic laboratory tests
• Instructing patients about medication and special diets
• Preparing and administering medications as directed by a physician
• Authorizing prescription refills as directed
• Removing sutures and changing dressings

Clerical Duties (as needed)

• Using computer applications
• Answering telephones
• Greeting patients
• Updating and filing patient medical records
• Coding and filling out insurance forms
• Scheduling appointments
• Arranging for hospital admissions and laboratory services
• Handling correspondence, billing, and bookkeeping

 Qualifications:

• Minimum of a High school diploma and/or technical school certificate or associate degree in medical assisting preferred.
• 5 years of clinical experience is required.
• Excellent customer service skills and ability to communicate effectively with patients, staff, and physicians.
• Strong organizational and problem-solving skills with attention to detail.
• Knowledge of medical terminology, medical insurance policies, and billing procedures.
• Ability to operate medical office equipment and electronic health record (EHR) systems.
• Proficient in Microsoft Office Suite.
• Ability to work in a fast-paced environment and multitask while maintaining a positive attitude.
• Strong leadership skills and ability to work collaboratively with other departments. 

CERTIFICATION:

• Registered or Certified Medical Assistant
• Basic Life Support Certification

We are committed to a diverse and inclusive workplace. The Company is an equal opportunity employer and does not discriminate based on race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or another legally protected status.