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Form of workEvolve Med Spa is seeking an enthusiastic and passionate Clinic Director who will be responsible for leading and managing a team of healthcare professionals and support staff. You will be responsible for ensuring that all clinic operations are running smoothly, including creating exceptional customer experiences, scheduling appointments, maintaining patient records, and managing inventory.
To be successful in this role, you must have excellent leadership and management skills, with a proven track record of managing teams and achieving business goals. You must also have strong interpersonal and communication skills, with the ability to build strong relationships with patients, colleagues, and stakeholders
Reports to: Regional Director
ABOUT US:
Evolve Med Spa is an emerging lifestyle brand. We are the trusted destination for face, body and injectable treatments, delivering the highest quality medical aesthetic services in a boutique, client-oriented environment. We are innovators in beauty, and we pride ourselves on prioritizing client experience. We accomplish this by consistently providing high-touch, personalized care to every single client.
We understand that each client is unique and each client is special, and we take the time to make them feel and look their best.
In order to achieve and maintain our goals, we depend on each employee to act as an important and positive representative of Evolve Med Spa. We value integrity and open communication and expect our employees to act in a manner that exemplifies our core values.
We expect that all team members will share our core values and culture and will display:
- Accountability. Answer and account for outcomes with honesty. Take ownership of tasks that adhere to our values.
- Teamwork: Listen well. Treat all team members with respect, help each other and learn from each other.
- Impact: Meet and exceed goals. Identify opportunities for the company to improve and grow.
- Curiosity: Have the desire to learn more, to figure out new solutions, to continue to evolve
- Passion: Care about success and inspire others. Show tenacity and desire to learn and improve.
ABOUT THE ROLE:
1. Responsible for ensuring the success of the sales at the clinic.
1. Responsible for ensuring the success of the sales at the clinic.
- Sales-focused and thoroughly trained in order to perform sales and support the clinical team
- Ensures providers demonstrate strong sales, administrative, and organizational skills
- Ensures providers comply with all sales policies, standard ethical sales procedures and defined agreement documentation
- Ensures the clinic's monthly budgets, goals and numbers are at or above the national average
- Conducts frequent and consistent role-playing and training to maintain high quality in the consultation process
2. Responsible for the overall organization and operation of the administrative area.
- Ensures proper completion of all administrative duties and enter data into the computer
- Ensures the cash drawer is kept at proper balance daily and is secured in the safe each night upon closing
- Ensures petty cash balances are secured in the center’s locked safe
- Determines accuracy of the daily cash sheets by initializing paperwork all while adhering to correct closing procedures
- Makes bank deposits each day and ensures the deposit is locked in safe until departure to bank
- Ensures scheduler complies with standards for scheduling
- Ensures refunds / cancellations / removals are properly documented and are processed within 24 hours
- Ensures all client files including credit card and health information are maintained and stored in a secure, locked location
3. Responsible for the overall budget and the financial success of the center.
- Accountable for achieving net income before bonus as budgeted
- Accountable for gross sales revenue, service revenue, retail revenue, net income and gross operating profit as per the annual budget plan
- Ensures growth of existing client base is at or above the center’s budgeted forecast
- Ensures retail revenue per client is at or above the clinic budget
- Keeps payroll at or below budgeted level
- Ensures G&A costs are kept at or below budgeted level
4. Responsible for maintaining adherence to all clinical policies, procedures, and standards as directed in the Clinical Training Manual. This includes ensuring the following:
- Service clients are scheduled to maximize productivity of the center
- Providers work on schedule
- Clients sign all proper intake and release forms
- Providers follow standards for servicing clients
- Treatment Rooms adhere to local health and Company standards
- Prescribed treatment plan is being followed program is being followed
5. Responsible for the overall operation of the clinic, the satisfaction of its clients and the well-being of its employees.
- Maintains employee turnover percentage at or below the company standard
- Is proactive in the recruiting and hiring of quality candidates to staff the operation. Positions are filled in a timely manner so the operation of the clinic is not disrupted
- Adheres to the guidelines set forth in the Operations and Policies and Procedures Manuals, in regards to the procedure for hiring or terminating employees
- Ensures all personnel files are complete, current and filed in a secure, locked location
- Ensures all employees are adhering to all policies and procedures as detailed in the Employees Handbook, Policies and Procedures Manual and Operations Manual
- Confronts personnel problems with tact, firmness, and diplomacy and ensures all disciplinary actions are objective, fair and consistent
- Provides consistent feedback on employee performance and offers guidance and direction for continued development through the Personnel Development Program
- Maintains a pleasant, safe and productive work environment, while maintaining a high morale in the center
- Presents and maintains a polished, professional business image at all times and ensures the same for the entire staff
- Calculates and audits payroll bi-weekly then transmits to Payroll by close of business on Saturday
- Ensures cleanliness and maintenance of entire clinic while adhering to Evolve Med Spa standards
- Ensure all clinic and staff licenses are current.
- Ensures clinic is secure at the end of each day
- Deals with client issues in an expedient and fair manner, providing superior customer service
- Maintains proper inventory of clinical and retail products
- Ensures basic inventory levels are met and requisition forms are in use
- Exhibits sound judgment in decision making for the general good of clients, employees and the company
- Uploads proper reporting daily, weekly and monthly
6. Performs other reasonable duties as required
SKILLS AND REQUIREMENTS:
- University degree with a major in business preferred or equivalent working experience
- Three to four years of background in Aesthetics, hotel, restaurant, dating or other service related industries
- One to two years of sales duties
- One to two years of supervisory experience
- Exceptional customer service and rapport building
- Strong written and verbal communication skills
- Problems solving
- Time management
EFFORT:
- Ability to manage multiple priorities and work under pressure
- Concentration required when reviewing financial statements and sales reports
- Lifting up to 20 pounds
WORKING CONDITIONS:
- Office environment
- Limited travel required
- Extended hours are the norm versus the exception
COMPENSATION:
- Hourly, plus monthly bonuses
- Health, dental and vision insurance
- 401(k) Options
- Paid, Sick, and Personal Time Off
- Employee discounts on products and treatments
Schedule: Monday to Saturday, Evenings/Weekends are a must
Work Location: One location, may be asked to travel from time to time
Work Location: One location, may be asked to travel from time to time
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