Client Technology Technician

KLC Consulting, Inc.

Requirement for:      Client Technologies Technician – NW Florida, Areas will include Escambia, Santa Rosa, Okaloosa, Walton, and Holmes counties.

Contact:                     Maggie Manning: 850-270-9732, MManning@klcinc.us

Client:                         Florida Department of Transportation

Closes:                        December 7, 2023 by 11am EST

For Term:                  January 5, 2024 through 6/30/2024 with a possible one (1) year renewal term

This position provides regional support in tandem with the Bureau of Field Technology Services. A work location will be provided nearest the selected applicant, as available.

The selected Candidate must successfully complete a Level II Background Check.

Scope: The Client Technologies Technician will serve as the principal line of communication for the project team. The duties and responsibilities of this position are as follows:

·         Configure and install software for IT user desktops and laptops;

·         Installation and support of mobile devices, including laptops, Chromebooks, etc.;

·         Installation and support of Department and Vendor network equipment, including switches, wireless access points (AP), etc.;

·         Network cabling installations and terminations;

·         Personal Computer (PC) imaging, configuration, and installations (for both Department staff and inmate PCs);

·         Participate in the installation and rollout of new software packages, upgrades, and new desktop hardware;

·         Maintain desktop software and hardware;

·         Hardware and Software troubleshooting (for both Department staff and inmate PCs);

·         Support mobile workforce;

·         Provide Tier 2 support to IT users for basic software and hardware of end-user computing and desktop-based Local Area Network (LAN) systems;

·         Troubleshoot problems using scripts and checklists as guides;

·         Escalate to Tier 3 support when necessary;

·         Document problems and resolutions;

·         Perform end-user training, when applicable;

·         Provide quality customer service;

·         Participate in the testing and evaluation of new desktop packages;

·         Implement prototypes;

·         Provide support for printers and peripherals; and

·         Support inmate education labs, including server and PC imaging, server and PC-based software installations; troubleshooting, group policy implementation, physical security audits, and inventories.

NOTE: This position is designated as “essential staff” and is expected to report for duty when instructed to do so in times of emergency or potential emergency as required by section 33-208.002 (4), Florida Administrative Code (F.A.C). This position requires approximately 85% travel.

Provided Equipment: The Department shall provide furnished office space, computer equipment, licensed software, access to the Department's network, and internet access.

Submissions Must Include:

1.      Candidate Resume(s) Include relevant experience, certifications, education, etc. related to the services requested in the Scope of Services.

2.      Knowledge, Skills, and Abilities Matrix

3.      References

4.      Exhibit F - Resume Self-Certification Form

Educations, Experience, Knowledge, Skills, and Abilities Matrix

Education

Degree / Date of Graduation

University / School

A high school diploma, its equivalent.

Or two (2) years of equivalent work experience is required.

Required Qualifications

Years of Experience

Year Skill Last Used

Two (2) or more years of experience in the provision of Tier 2 Customer Support for desktop computers, printers, scanners, etc.;

Experience installing, troubleshooting, and supporting desktop applications and operating systems including, but not limited to, Windows OS, Office, Outlook, and Internet Explorer;

Experience installing and troubleshooting computer hardware and software to include, but not be limited to, personal computers, printers, and peripherals in both a network and standalone environment; and

Valid Driver’s License.

Preferred Qualifications

Years of Experience

Year Skill Last Used

Experience solving computer problems over the phone and troubleshooting PC and peripheral related problems;

Knowledge of Transmission Control Protocol (TCP)/Internet Protocol (IP) protocols;

Experience with installing and troubleshooting 3270 emulation software;

Experience installing, diagnosing, and repairing hardware to include, but not be limited to, hard drives, Random Access Memory (RAM), processors, CD-RWs, DVD-RW’s, multimedia kits, and other peripherals;

Experience using imaging software for deploying desktop Personal Computers (PC);

Experience providing Voice Over Internet Protocol (VoIP) phone support;

Experience providing Virtual Private Network (VPN) client support;

Experience working for a criminal justice agency;

Knowledge of Information Technology standards in a criminal justice environment;

Experience supporting end users in a criminal justice environment;

Ability to work independently and communicate effectively; and

Ability to travel throughout the assigned region as needed.