Client Support Specialist

Our Agency

• SeibertKeck Insurance Partners is on a mission to change the insurance buying experience. That starts by doing the right thing, every time. We protect the hard work of our middle market commercial, small business, and personal insurance clients, focusing on improving their risk profile and controlling cost. Behind every client stands 100+ years of history and the hard-working people of SeibertKeck Insurance Partners.
• Recognized by Insurance Business America as a Top Insurance Employer and Top Insurance Workplace as voted on by industry peers and agency associates. We have been identified as one of the Top 100 independent insurance agencies by Insurance Journal and a top Northeast Ohio agency by Crain's Cleveland Business.
• Our agency was founded in Akron, OH in 1910 and has grown to over 160 employees across 19 locations in Ohio and Florida.
• Our competitive advantages include regional specialization, client education focusing on risk prevention not reaction, access to regional, national, and international insurance markets, boasting a reliable in-house claims service team.
• SeibertKeck Insurance Partners goes beyond premium by reducing costs through proprietary, specialized risk management and loss control processes, negotiating best rates through relationships across varied insurance markets, driving the claims process with reliable, around the clock service partners.

Job Summary
The Client Support Specialist assists in daily processing of incoming and outgoing business to the department
providing prompt efficient high-quality service. This role supports the activities of designated Account Managers in
Commercial Lines
Responsibilities
Audit Processing when received form the carrier, referring to the CAM when applicable per audit procedures
Process endorsements and change requests by reviewing them for accuracy after ordered by CAM, including
follow up with carrier as needed
Update Policy information, billing screens (co. commissions, producer codes, company codes, status codes)
Assisting in premium finance follow-up with clients or carriers as necessary
Agency Bill Invoicing when processing Endorsements /Audits
Assist in obtaining and filing electronic documents from applicable carrier websites into Image right
EOE Statement
We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment
without regard to race, color, religion, national origin, gender, sexual orientation, veteran status, handicap, age or any
other characteristic protected by law.
Requirements

• Will obtain a Property and Casualty (P&C) license in the State of Ohio within 6 months of hire
• Keep P&C License taking classes related to your duties example CISR
• Attention to detail to understand missing or needed coverages on renewals or endorsements
• Able to work/navigate in all carrier websites to pull renewals, endorsements, invoices
• Work within/create Excel and word documents
• High school diploma or GED;
• Proficient in AMS-360, ImageRight, Microsoft Office and use of the internet.
• Ability to adapt to changes and demonstrate adherence to Agency guidelines and procedures.
• Professional demeanor.
• Analytical and decision-making skills.
• Ability to demonstrate effective presentation skills through both verbal and written communication.