Client Success Specialist

About Juristat
Juristat is a fast-growing SaaS provider assisting law firms and companies at all stages of the patent prosecution process. Juristat’s analytics platform aids patent attorneys and in-house intellectual property teams in creating the most value for their own clients and maximizing the value of patent portfolios. Juristat’s workflow automation products ensure that law firms are able to prosecute their clients’ patent applications as efficiently as possible.

About the Position
Juristat’s clients are our highest priority and we are seeking a tech-savvy, engaged, and motivated full-time Client Success Specialist to join our team! You will be responsible for ensuring your assigned clients receive best-in-class support and derive maximum value from the SaaS tools and workflow automation tools that Juristat provides. Our Client Success Team manages all post-sales efforts, regularly checks in with clients, provides feedback for our product development, and builds a trusted relationship with each of our corporate and law firm clients.

Client Success Specialist Responsibilities

• Take ownership of client issues and follow problems through to resolution
• Providing best-in-class onboarding and training for new and existing clients
• Creatively and consistently communicating the value of our products and services
• Consult with clients and deliver analyses of Juristat’s impact on their IP practice goals or initiatives
• Ensure successful renewal of annual contracts by delivering continuous value to clients 
• Proactively identify at-risk clients and partner with Sales to identify up-sell opportunities with current clients
• Draft client-facing documentation including support articles, FAQs, and participate in quarterly client education webinars.
• Respond to calls, chats, and emails in a timely, professional, and positive manner ensuring responses are complete, accurate and conform to company core values and policies
• Contribute to Client Success Team growth and scalability through ongoing internal projects and initiatives

Qualifications and Skills
We are receptive to (and encourage!) team members to have new and creative ideas to improve our processes and work environment and we recognize the benefits and advantages that having team members with different backgrounds and technical experiences provides. The right applicant for this position will learn our current processes and infrastructure and suggest ideas for improvement. We are looking for people to join our team who can do the above and have the following qualifications and skills:

• 2+ years of Client Success or account management experience in a B2B or B2C organization
• Self-starter with strong organizational skills and the ability to think strategically and who likes working in an agile, ever-changing business environment
• Ability to think strategically about client relationships and issues 
• Strong verbal and written communication skills; ability to create and deliver compelling presentations to senior leaders at client organizations
• Proficient with Microsoft Office suite and/or Google Docs/Drive, knowledge of CRM software preferable 
• Excellent attention to detail 
• Ability to quickly learn and use new software and web applications (both Juristat products used by clients and internal tools)

Compensation and Benefits
We value our employees and offer competitive salary and benefits, including: 

• Competitive base salary ($45,000 - $55,000)
• Health, Dental, and Retirement benefits offered
• Unlimited PTO
• Quarterly $250 professional development budget
• 100% remote work, with office space available for use
   

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ABOUT JURISTAT

We believe the key to that success is building a team of self-motivated, curious people who get things done.

We don’t care what you wear to work, what you look like, or if you prefer to work remotely forever. All we care about is that you have an unflinching drive to do your best.

“In 2012, a lawyer, a data scientist, and a software developer walked into a startup event…”

Yes, our beginnings read like the start of a joke. But in bridging the gap between the legal industry and the technology worlds, we built a suite of tools unlike any other on the market.

Obtaining a U.S. patent is a springboard to innovation. But the process can be time-consuming and expensive. We aim to remove as much guesswork as possible from the patent application process. And since 2012, law firms and corporate legal teams have trusted Juristat’s data analytics and workflow automation solutions to do just that.

Here at Juristat, we continue to work towards that bold vision for the future of the legal industry. With each new product iteration, we’re one step closer to realizing our mission – to bring more transparency, predictability, and equity to patent prosecution.

We’re obsessed with improvement – in our products, our processes, and ourselves.

As an organization, we thrive in small teams that allow us to be fast and flexible and avoid the bureaucracy that slows growth. We are driven by opportunity and our passion for creating change.

WHAT WE OFFER

We enjoy working in a safe, welcoming, and inclusive environment. We all agree to follow a code of conduct. Additionally, we show our team members that we value them by offering the following:

• Remote position with no pressure to ever come back to the office
• Flexible personal leave policy
• Competitive salary
• Medical, dental, and vision coverage
• 401k with up to 4% company match
• Professional development funding
• Fun and flexible work environment

Juristat is an equal-opportunity employer. We're excited to work with people no matter their race, color, creed, religion, veteran status, national origin, ancestry, sex, sexual orientation, gender identity or expression, age, marital status, pregnancy status, or mental or physical disability.

Due to the high volume of applicants, we ask that you do not call to inquire about the status of your application. If you are a good fit for the position, you will receive an email inviting you to the next stage. If you have a specific question about the role, please reach out through this form.

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