Address
Form of workLocation: Shelton, CT
This is a hybrid position primarily based in Shelton, CT. We're committed to your flexibility and wellbeing and our hybrid strategy currently requires two days a week in the office, giving you the option to work remotely for some of your working week. Find out more about our culture of flexible working.
We give you a world of potential
If you have a passion for delivering first-class service, and a desire to be part of a globally diverse organization, then you need look no further for your next opportunity!
The Client Success Representative position is part of the Computershare Governance Services (CGS) business unit. We are the leading global supplier of web-based entity management, board portal, and subsidiary governance solutions. Clients use our software to assist them with administration, governance, and compliance. Leading companies from all market segments look to our team of governance specialists for proactive ways to stay compliant and minimize risk in an ever-increasing regulatory environment.
A role you will love
The Client Success Representative oversees a book of accounts to expand and retain client profitability through increased client relationship. In this position, you will be the primary contact for the client in their use of enterprise level software applications for the Corporate Governance and compliance industry. You will have the opportunity to work with specific clients on a regular basis to build a report and gain their trust. They will lean on your expertise and your research to ensure they understand how to use our platform.
This is an exciting position for a person that thrives in an environment that is ever changing and dynamic.
Some of your key responsibilities will include:
- Establishing a positive relationship as a consultative professional
- Acts as the "conductor" of services to oversees all major client activities and coordinate internal use of resources
- Works proactively to establish and sustain a strategic plan for managing the client's use of the application
- Accountable for identifying and pursuing new need based upsell opportunities through expansion of service to improve client profitability
- Responsible for networking with client at user and executive level
- Ensure sensitive client issues are resolved effectively
- Negotiate contracts and renewals to ensure client retention and profitability
- Ensure sensitive client issues resolved effectively and serves as escalation point
- Responsible for the fiscal relationship and profitability
- Create and maintain all required case documentation on the salesforce CRM system.
- Proactively call clients to communicate our strategic direction with the product line, build and maintain strong relationships with the client's user community and technical resources
- Travels to client meetings, workshops and industry conferences as needed
- Attends applicable webinar, product training, and technical training as needed
What will you bring to the role?
This position is well suited for an individual that likes to build relationships and assist others in understanding how to utilize a product. You are the type of person that likes the technical aspect of programs and software, but also enjoy the relational aspect of helping others. You must also have the ability to communicate professionally while remaining personable.
Other key skills required for the role include:
- Track record of acting as a client advocate
- Innovative and creative thinker
- Proactive, outgoing, and ambitious!
- Strong ability in utilizing Microsoft Office
- Proven track record of "problem-solving" skills
- Excellent communication and interpersonal skills
- Ability to work as part of a larger Project team
- Ability to maintain client satisfaction and effectively manage client expectation
- Bachelor's degree (B. A.) from four-year college or university; or at least 2 years related experience and/or training; or equivalent combination of education and experience.
The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification.
Rewards designed for you
Parental leave. We offer paid parental leave, flexible working and a caring and inclusive culture.
Health and wellbeing. Our health and wellbeing rewards can be tailored to support you and your family, even your pets. These include medical, dental, vision and a wellness reimbursement.
Paid time away from work. Our employees enjoy a competitive paid time off package, including a day each year to volunteer time for a good cause that is important to you.
Save for your future. We will support you along your retirement savings journey with 401k matching and tax-advantaged flexible spending plans that include healthcare, dependent care and commuter.
Income protection. To ease concerns when the unexpected occurs our package includes short and long-term disability benefits, life insurance, supplemental life insurance (single/spouse/family) and more.
Employee Share Plan. Set aside salary to purchase shares in our company and you'll increase your investment when you receive a generous company contribution towards additional shares.
Extra rewards. From tuition reimbursement to cash bonus recruitment referral programs, our comprehensive benefits package offers a multitude of options.
