Client Success Rep

Vertical Alliance Group, Inc. is looking for Client Success Representatives who have strong communication and relationship-building skills, are organized with excellent time management skills, and have incoming/outgoing telephone experience with computer knowledge.

Our Client Success Representatives can effectively evaluate client needs, resolve client issues/concerns efficiently, and negotiate renewal contracts.

Vertical Alliance Group is a well-established company, in business since 1999, with headquarters located in the Texarkana area. The position is full-time, Monday – Friday, 7am – 4pm.

What we are looking for:

• Outstanding customer service skills
• Ability to communicate in written or oral form
• Excellent time management skills
• Ability to resolve client issues/concerns in a timely manner

What we offer:

• $14 p/hr
• Assigned client base (familiarity with the same companies)
• A company with a “We Care” value
• Build a solid career
• Room for advancement

What we prefer:

• Associates or Bachelor’s degree or equivalent in work experience
• 1 – 2 years’ experience in client service
• Working knowledge of computers and programs such as Microsoft Office, Excel, Outlook PowerPoint
• Salesforce or other Customer Relationship Management program experience is highly beneficial
• Sales experience a plus

Benefits:

• Health/Dental/Vision insurance
• Retirement plan with match
• Paid time off
• Paid holidays

Vertical Alliance Group is an equal opportunity employer and utilizes E-Verify for new hires.