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SalaryClient Solutions Manager
Las Vegas, NV
Who We Are…
With over 30 years in the industry, Gaming Laboratories International is the global leader in the testing and certification of gaming devices and systems. We are proud of our stability and our history of world-class customer service delivery to more than 480 jurisdictions worldwide.
Why You Should Work Here…
Our employees are at the heart of everything we do, which is why they are our biggest investment. We offer competitive salaries, top-notch benefits and a company culture focused on employee development. Our team members have the opportunity to communicate and collaborate with colleagues around the world. This position offers also offers ample travel opportunity.
What You Will Accomplish Here…
As a Client Solutions Manager in our Client Solutions Department, you will be strengthening relationships with clients while serving as an essential technical resource. Our customers are manufacturers, regulators, and operators within the Gambling industry. You will consult directly with clients to identify their needs and provide viable, efficient solutions resulting in high levels of client trust and lasting relationships. This is a customer service focused position and a natural fit for someone who not only thrives on helping clients solve problems and providing them with sustainable value, but also loves to oversee and cultivate a team of professionals and ultimately supporting them to provide sustainable value.
This position will effectively support the Client Solutions team and ultimately our clients by focusing on the following:
- Oversees a group of Client Services professionals to develop and lead the Client Solutions strategies for customer engagement, implementation, and retention.
- Identify strategic technical and regulatory challenges and offer solutions
- Build and maintain relationships with assigned clients by acting as a primary support agent.
- Responsible for the overall management of key clients relating to regulatory acceptance and approval of new technology, as well as coordinating agendas aimed at efficient and productive meetings.
- Responsible for the overall client support activities for the achievement of customer satisfaction and revenue generation.
- Sets clear goals for direct reports by communicating job expectations, appraising work performance, and providing regular coaching and feedback.
- Develops processes and procedures to enhance department efficiencies
- Responsible for tracking and reporting potential changes in legislation, regulation, and regulatory interpretations in assigned markets.
- Records customer’s lifecycle data through maintenance and utilization of the CRM system.
- You will be diligent, communicative, and collaborative.
- You will know who your audience is and what your deliverables are.
- You will exercise good judgement that is in the best interest of the Company.
- You will be open minded to new processes and adaptable to change.
- You will model behaviors consistent with the Company’s values setting the same expectations for your team.
- A Minimum of three (3) years of experience supervising, overseeing or directly managing a team of employees is required.
- A minimum of one (1) year of experience working in the gaming/gambling industry is required.
- A minimum of two (2) years of experience working in similar problem-solving role involving technology and regulation is required.
- Must have excellent communication and interpersonal skills with experience in collaborative decision-making across technology, sales, and customer teams.
- Must have experience creating and delivering proposals to C-Suite Executives.
- Must be comfortable with translating business challenges into solutions.
- Ability to work non-traditional hours, including weekends and holidays and extended hours beyond the traditional workweek.
- Bachelor’s degree, diploma, certificate or equivalent in Computer Science, Engineering, or a related field is preferred but not required
Schedule: Normal hours are Monday through Friday, 40 hours per week.
Salary: $110k-$120k
Travel: This position will include travel approximately 30%, both domestic and international, including occasionally on short notice.
Benefits:
- Comprehensive Health, Dental, and Vision Insurance
- Optional Health and Flexible Savings Accounts
- 100% Employer Paid Life and Disability Insurance
- 20 Days Paid Time Off (Per Year)
- 401K Savings Plan with 100% match up to 3% of your salary
- Annual Discretionary Bonus
- Anniversary Reward Bonus
- Educational Assistance Program
- Additional Mental Health Benefits through our Employee Assistance Program
- Voluntary Pet, Accident and Critical Event Insurances
This job description should not be interpreted as all-inclusive; it is intended to identify major responsibilities and requirements of the job. The incumbent may be requested to perform other job-related task and responsibilities than those stated above.
GLI is an Equal Opportunity Employer
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
