Client Solutions Administrator / Universal Banker

General Responsibilities / Job Summary (A brief description that summarizes the overall purpose and objective of the position and the results you are expected to accomplish):

This employee would create a differentiating experience for all visitors to the solution center. Responsible for achieving solution center goals through efficient and accurate transaction processing, while providing needs-based Client Solutions. This position requires that the employee possess a positive attitude and willingness to learn.

Essential Functions/Duties (A few accountabilities that cover the tasks, duties and responsibilities that are most important to get the job done, listed in priority order. Describe what must be accomplished including supervision or management responsibilities and quality and quantity standards.):

1. Embrace the LINK corporate values of LIVE, INTEGRITY, NURTURE, KNOWLEDGE and infuse those values throughout the company.
2. The position requires the employee to possess a positive attitude and willingness to learn, while providing superior client services to all members of LINKBANK.
3. Ensures a differentiating client experience through handling client transaction needs. This includes but is not limited to: accepting deposit and withdrawals, cashing checks, processing mortgage & loan payments, loan advance requests, verifying cash & check endorsements, processing change orders and issuing Official Checks.
4. Maintaining Solution Center records and information in accordance with Retail Operations Guidelines to ensure operational soundness and compliance for audit purposes.
5. Perform and oversee large commercial deposits, close out transactions, IRA processing, savings bond redemption, balance, and audit Teller Cash Recycler (TCR)/Coin Machine, Direct Branch Capture, Safety Deposit Box Payment Processing, stop payment requests and internal transactions as requested.
6. Process and log mail, night depository and ATM deposits (if applicable)
7. Accurately and efficiently completes Currency Transaction Reports and Reg CC Forms
8. Balances cash drawer daily and stays within approved drawer limits.
9. Assist clients with routine maintenance requests.
10. Supports team sales process by reviewing client profiles, offering additional solutions, and referring the client to the appropriate team member.
11. Adheres to internal controls, operational procedures, and risk management policies, while remaining informed of all changes to policies and procedures.
12. Will be cross trained to open consumer and basic business accounts.
13. Assist with daily NSF decisioning process.
14. Monitors and maintains branch cash totals through order and shipping of cash.
15. Branch Operational Duties include but are not limited to: providing oversight and delivery of operational compliance & security training to all solution center associates on an ongoing basis, ensure all branch logs are completed and uploaded to Sharepoint, as required, conduct monthly surprise audits on all cash drawers, complete monthly cash order and prepare cash shipment and complete monthly alarm tests.
16. Performs all other duties as assigned.

Minimum Qualifications:

Education/Training: High School Diploma or equivalent.

Knowledge/Skills/Abilities:

• Ability to juggle multiple priorities with clear direction from supervisor.
• Attention to detail, problem solving and the ability to be proactive.
• Advanced knowledge of bank products and services.
• Strong ability to comply with policies and procedures.
• Strong computer knowledge and Windows skills required.
• Strong client service skills.
• Strong interpersonal, communication and organizational skills.
• Satisfactorily completes required annual regulatory training.

Experience: At least three (3) years teller/cash handling, client service experience required. Supervisory experience a plus but not required.

Required Certification/Licenses:

Travel Requirements: Ability to travel to all locations in the bank’s footprint as needed.

Physical and Mental Job Requirements:

• Must be able to verbally communicate instructions and information clearly, concisely, and accurately to our clients and their co-workers.
• Must be able to read and comprehend, sometimes complex operations specifications and details to process transactions accurately, while providing security awareness.
• Must have physical stamina for extended periods of standing and/or walking.
• Manual dexterity for the functional operation of office equipment, computer terminal, and other office equipment.
• Must have visual acuity required to work at a computer terminal.
• Mobility enough to coordinate activities in the department and lifting no more than 20 pounds may be required.

Working Conditions:

Indicate how often the following physical demands are required to perform the Essential Functions listed above.