Client Services Team Lead

Client Services Team Lead
Summary of Position:
The Client Services Team Lead ensures Verisma's standards for quality and customer service are being delivered to our customers. The Client Services will also provide Release of Information Services and is a point of contact for employees within their area of responsibility. The Client Services Team Lead manages the workflow in their area of responsibility. The Client Services Team Lead leads site productivity initiatives and is expected to meet compliance and regulatory standards in accordance with state and federal statutes. Also, this person is expected to maintain good communication and build long-term relationships with our customers, employees and Verisma management.
Duties & Responsibilities:

• Assists in the achievement of company goals and objectives through supporting achievement of team goals, measuring results and running reports
• Leads the employees to successfully complete the day to day operational tasks of the site under the Area Manager and Regional Director's guidance
• Helps implement new client site by supporting onsite staff and ensures successful launch of services
• Manages all requests and inquiries for patient health information; validates HIPAA compliant authorization; ensures requesting party has legal right to patient information; dispenses patient health information with accountability to all regulatory entities and according to the facility's policies and procedures.
• Aids all employees in all phases of operations; serve as ROI back-up when employees are out.
• Runs reports from various EMR systems to effectively manage staff productivity, weekly facility productivity and turnaround time (TAT)
• Supports the Area Manager and Regional Director to ensure a 99.5% accuracy rating for each assigned site
• Maintains daily and/or weekly phone contact with employees and client health information department management
• Actively contributes to the morale and teamwork of the staff and facility and always presents a positive attitude and patient-minded vision, with patient satisfaction as the continuous goal.
• Recruits potential new candidates, reviews, resumes and submitted applications, conducts phone screens, and recommends candidates for follow up interview by the Area Manager and Regional Director
• Makes hiring recommendations to Client Services Manager or Regional Director
• Helps onboard, train, motivate, coach, develop, and retain Verisma employees
• Assists in researching, troubleshooting, and resolving complex medical record requests in accordance with state laws and stipulations
• Keeps current with ongoing or new legislative issues related to the release of information.
• Assists in documenting employee's performance, accuracy, and attendance or behavior problems and communicates these issues to the Area Manager or Regional Director
• Assists in maintaining and documenting daily attendance records and timesheets for payroll purposes
• Helps manage labor costs and makes recommendations to the Area Manager and Regional Director for improvements in workflow management
• Orders supplies and monitors supplies ordering to meet budgetary requirements.
• Assists with employee IT/computer issues by working with facility's IT department, or the Verisma IT and security team
• Conducts, assigns, and tracks staff continuing education efforts through various client learning systems. Ensures continuous training and development of employees
• Assists developing new business, including occasional marketing efforts
• Always maintains a professional demeanor and appearance
• Supports and adheres to all company and facility policies and required programs. Additional duties as assigned
• Understands that this role requires specific responsibilities for protecting sensitive data

Minimum Qualifications:

• HS Diploma or equivalent
• 3+ years of medical record experience
• 2+ years of EMR (electronic medical records) experience
• 2+ years of experience completing clerical or office work
• Experience using general office equipment including desktop computer, scanner, Microsoft Office Suite to complete tasks
• Experience in a healthcare setting, preferred
• Expert knowledge of HIPAA and state regulations related to the release of Protected Health Information, preferred
• Must be able to work independently
• Must be detail oriented

Other details

• Job Family Customer Service
• Job Function Customer Service
• Pay Type Hourly
• Min Hiring Rate $20.00
• Max Hiring Rate $21.00
• Required Education High School

Apply Now