Client Services Specialist

Dunlap Bennett & Ludwig is currently seeking a Client Services Specialist. This position is onsite in our Leesburg, Virginia office.

Responsibilities:

• Correspond with existing clients and new, prospective clientele.
• Must be able to handle many inbound and outbound calls to and from clients, listen to our clients’ needs and provide helpful solutions to their concerns.
• Build sustainable relationships and trust with client accounts through open and interactive communication.
• Meet personal and Client Service team targets and call handling quotas.
• Able to handle multiple office responsibilities simultaneously.
• Liaison between clients and attorneys.
• Answering phones professionally and responsibly and directing callers to appropriate personnel, making appointments for attorneys and paralegals. 
• Perform other administrative tasks as assigned. 

Qualifications:

• Strong communication skills, both oral and written English.
• Exceptional attention to detail and accuracy.
• Capacity to learn quickly and retain highly technical information.
• Superior interpersonal, organizational, and client service skills.
• Ability to work independently and multi-task by prioritizing workload to manage commitments effectively and complete tasks within deadlines.
• Must have working knowledge of Office 365, Microsoft Outlook and Teams.
• Must have a positive attitude. 

Benefits:

• Excellent Benefits (medical, dental, vision, life, STD, LTD)
• 401(K) plus matching
• 19 accrued days of  PTO
• 10 paid holidays annually
• No Nights or Weekends! 
• Fun and progressive environment

DBL is a fast-growing, veteran-owned law firm with more than 70 outcome-focused attorneys advising and representing national and international legal matters. Our firm offers a depth of knowledge without sacrificing the high-touch service our client’s demand. Our attorneys hail from the most respected law schools, “big law”, and a variety of diverse backgrounds. In addition to former military, government agency, and corporate experience, the partners at DBL average more than twenty years of high-level relevant legal experience. DBL offers a rewarding work environment that provides an opportunity to advance and grow professionally.
Dunlap Bennett & Ludwig is an Equal Opportunity/Affirmative Action employer and is committed to maintaining a workplace that is free from unlawful discrimination. All qualified applicants for employment will receive consideration for employment without regard to race, color, religion, gender, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran or military status, physical or mental disability status, or other characteristics protected by applicable federal, state and local laws. DBL participates in E-Verify.
Official Virginia Values Veterans (V3) Certified Company

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