Client Services Representatives

This is not a remote position. Must be willing to work in an office location in Twin Falls, ID.

A Client Services Representative must be a team player who can support our clients and Sales team in a fast-paced environment. They are required to provide professional support services, including managing day-to-day administrative duties and assisting with projects that stimulate sales productivity. This team member is an experienced office professional with knowledge of customer service best practices. They must perform well in a team environment and have exceptional people skills. This position requires an extremely organized individual that can work well with a team, follow directions, and handle multiple projects.

About Ignite:

Ignite is locally owned and operated. Over the past 23 years, our business has grown to be a national leader in developing and managing customer rewards programs across the country. We build business solutions that enable retail operators to market efficiently and be more profitable while helping them anticipate and meet their customers' growing needs. We are committed to building and bringing the newest technologies to our clients; therefore, we constantly innovate and expand our product offerings. If you are comfortable with change and are looking for opportunities to advance your career with a growing company, Ignite is the place for you.

Ignite commits to hiring and developing the best people who share our Core Values and our culture of entrepreneurism. We think, act and make decisions like an entrepreneur because we are entrepreneurs. Ignite team members take ownership and deliver results that meet client and internal goals. You will thrive at Ignite if you think and act like an entrepreneur and align with our Core Values:

• Deliver results
• Customer obsession
• High bar for quality
• Bias for action
• Listen, Learn, and Innovate

If you align with our Core Values and are passionate about providing exceptional customer service to help retailers market and grow their businesses, then you need to be on the Ignite team!

Primary Responsibilities:

• Provide overall executive-level administrative support and assistance to clients and the KRS sales team
• Assist in managing project correspondence between the sales team, clients, and internal departments
• Work closely with the Graphics and Shipping Departments to ensure accurate delivery and inventory POP needed for client site training
• Work with the Accounting Department to ensure timely billing of Sales PO’s
• Gather requirements to enter order requests to meet the client's expectations
• Learn to use the Jira ticketing system, follow processes to request data reports, and enter graphics and equipment requests
• Coordinate and schedule meetings between our clients and the sales team
• Monitor projects using project management tools and provide updates on the status of active projects
• Must have excellent note taking skills

Education or Experience Required:

• Must have an Associate Degree or a minimum of 3 years of work experience in providing executive administrative assistance
• Well-developed analytical and problem-solving skills with the ability to work quickly and accurately under pressure, exercise good judgment in decision-making and manage multiple projects
• The position requires excellent oral and written communication skills, good recordkeeping, and organizational skills
• Demonstrate attention to detail and have excellent grammatical, spelling, and editing skills with the ability to compose clear and compelling business correspondence
• Must have a professional demeanor and excellent interpersonal skills to collaborate with other departments in the company
• Must be proficient with Microsoft Office software (MS Word, Excel) and quickly learn to utilize KRS proprietary software
• A high degree of integrity, including the ability to successfully deal with sensitive or confidential information
• Have the ability to problem solve and help resolve client issues by coordinating the efforts of internal team members while giving the client clear and timely updates