Client Services Manager

Job Description

Are you currently in the contract-security industry, looking to take the next step in your career? If so, the Client Services Manager (CSM) position may be just for you. This is a diverse leadership role that will have you actively engaging with your front-line security officers, field security supervisors, and clients to ensure all needs are met in order to provide exceptional customer service.

Job Title: Client Services Manager (CSM)
Location: Landover, MD, and surrounding areas
Pay Rate: $70000 - $80000 / year
Car Allowance: $350 / month
Benefits: Medical, Dental, Vision, 401K

As the CSM you will serve as the liaison between the organization and our customers while ensuring that customer service is of the highest of standards – capable of representing GardaWorld as the premier provider of contract security services in the industry. The ideal candidate must have the ability to understand financial reports and establish personal credibility with internal and external clients by being honest, forthright, consistent, and dependable.

Job Responsibilities Include, but are not limited to:

• Supervise the day-to-day security service provided to the facilities and ensure service is of the highest standards

• Develop and maintain effective relationships with clients and employees and serve as the liaison between GardaWorld, our clients, and our assigned staff

• Meet regularly with clients to address problems and offer solutions, provide status updates, communicate needs, and ensure contract compliance and complete customer satisfaction

• Participate in the recruitment, selection, orientation, training, and continual development of staff assigned to the accounts

• Routinely visit and inspect supervisors and security officers assigned to accounts within the business unit, including but not limited to reviewing reports, providing training & guidance, evaluating proficiency ensuring compliance to contract specifications as well as GardaWorld policy, providing assistance when necessary, and initiating corrective action as required

• Maintain thorough knowledge and understanding of post specifications, post orders, instructions, patrol areas, zones, emergency procedures, staffing requirements/priorities, client policies and procedures, and any other information necessary for the effective and efficient operation within the business unit

QUALIFICATIONS

• A college degree in business or a related field
• Minimum 1-year management experience; 3 years preferred
• Ability to pass an extensive screening process including background and drug screening

Who is GardaWorld?

GardaWorld is the world’s largest privately-owned security services company. We protect our clients’ staff and assets, wherever they are. We offer different schedules, diverse work assignments spanning multiple industries, and career advancement opportunities. We encourage diversity and are proud to be an equal-opportunity employer.

Qualifications

Education