Client Services Assistant- Part Time

ESSENTIAL DUTIES AND RESPONSIBILITES include the following. Other duties may be assigned.

• Reliable, consistent, on-site attendance is a requirement. This position requires punctuality and dependable attendance to meet the needs of the business, including attending and participating in meetings and presentations.
• Learn and understand guidelines from Texas Department of Agriculture (TDA) to better support The Emergency Food Assistance Program (TEFAP) and Houston Food Bank (HFB) requirements.
• Process clients to receive Target Hunger Services by 1) verifying their application through the Apricot database program; 2) checking program status; 3) re-certifying existing clients; 4) enrolling new participants according to income guidelines. Once clients are approved, provide Services to eligible participants; and if not approved or ineligible, refer to alternative programs and services.
• Maintain appropriate recordkeeping documentation for compliance with TDA, HFB and agency regulations and assisting with internal or external audits
• Assist with Food Fair Distributions by completing client intake to families who drive-thru or walk up to site.
• Assist with Monthly distribution by completing client intake to families who drive-thru or walk up to a site.
• Maintain a positive and supportive attitude and disposition with clients, staff and volunteers at all times both during pantry service and after hours.
• Organize facilitation of serving clients in vehicles through the drive-thru distribution lines to keep events running smoothly.
• Must have access to reliable transportation, a valid driver’s license, and insurance.
• Perform other duties as assigned.

QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience

• High school diploma or equivalent required.
• Two (2) years of customer service and clerical experience required.

Computer Skills

• Strong computer competency with proficiency in Microsoft Office products (Outlook, Word, PowerPoint, Excell, Access, G-Suite)
• Knowledge of Client Database a plus; ability to learn required.
• Ability to operate standard office equipment (phone system, copier, fax, etc.)

Communication Skills

• Bilingual in Spanish required.
• Exceptional written and verbal communication skills displayed to clients, teammates, and leadership.
• Excellent customer service during events, including when/if client issues arise.

Organizational Skills

• Excellent Organizational and time-management skills and heightened ability to manage multiple priorities and deadlines.
• Ability to work independently, as well as on a team.

PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Physical exertion includes but is not limited to bending, walking, and carrying materials.
• Good vision, speaking ability, and hearing acuity.
• Ability and willingness to work outside in Houston climate year-round.
• Other job specific weather conditions, warehouse environment etc.

WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Work is to be conducted in a controlled, agreeable environment as generally represented by normal office conditions.
• Must wear appropriate business attire when interacting with the public.
• Must be able to work on a flexible schedule.
• Must be dependable in attendance and punctuality.

Job Type: Part-time

Pay: Up to $16.00 per hour

Expected hours: 15 – 20 per week

Schedule:

• Day shift
• Monday to Friday
• Weekends as needed

Work Location: In person