Client Service Specialist - Rewarding Career

Interim HealthCare is one of America's leading providers of healthcare staffing, home care and hospice work. As a family owned, women owned, and veteran owned business, we have been in Sioux Falls the past 32+ years, Brookings for the past 6+ years and North Dakota since 2022. We are also Medicaid/Medicare Certified. We strive to hire caring and compassionate individuals who wish to make a difference in their community, through strong leadership and dedication to the healthcare field.
Interim HealthCare of Brookings is hiring! We are seeking a Client Service Specialist who will work closely with field employees and homecare clients.
**The right person for this job will be very proficient in Microsoft Office products, have good communication skills, and have a fun, energetic, and outgoing personality! You will need to be personable, friendly and well-versed with effective communication and customer service.
Essential Functions:

• Ensures compliance with all federal, state and local government laws and regulations,as well as policies and procedures of Interim HealthCare.
• Assist with insuring all requirements of the office are in full compliance.
• Receives referral calls, documents intake for Client Services, schedules care professionals for home care or staffing assignments.
• Oversees all phases of the selection process, including posting, screening, interviewing, negotiating initial offers and orienting the new employee. Designs and delivers effective new employee orientations as needed to improve employee initial engagement with the Company.
• Builds relationships with clients and field staff.
• Actively manages available field staff to maximize hours worked.
• Coordinates, supervises and evaluates the paraprofessional field staff.
• Assists in payroll and billing functions as needed.
• Conduct home visits.
• Supervises collection and distribution of mail.
• Follows policies and procedures as directed.
• Works with supervisor and other team members towards office and business goals.
• Takes appropriate and timely measures to meet the needs of the customer and employees.
• Maintains mature problem solving approach under stressful circumstances.
• Follows pay and bill structures set by office. Obtains appropriate approval for overtime, rewards or motivators for field staff, from supervisor.
• Assists with administrative and clerical tasks as directed.
• Responsible for orders being filled by qualified personnel in a timely manner.
• Responsible for taking action when issues and problems are identified under the supervision of Client Service Supervisor.
• Responsible for recruitment and interviewing of Care Professional staff and ongoing training and motivation of staff.
• Develops sound customer objectives and strategies, identifies and meets/exceeds customer expectations, as well as maintaining customer relationships in an ongoing effort to drive higher levels of customer satisfaction under the supervision of owner.
• Oversees and ensures Care Professional education.
• Completes other assignments as requested and assigned.
• May have access to personal health information ("PHI") necessary to fulfill the above duties and responsibilities. Access to use and ability to disclose PHI is further defined by each organization/department.

Minimum Education & Experience Requirements:

• Bachelor Degree or equivalent work experience.
• One (1) year of supervisory experience that includes staff supervision, recruiting and hiring, preferred not required.
• Leadership experience with groups or teams.
• Knowledge of seniors and documented experience in working with them.
• Previous experience in working with senior population a plus.

Schedule:

• Monday-Friday
• 8:00am-4:30pm
• On Call rotation
• Office setting

What We Offer:

• Competitive wages
• AFLAC insurance
• 401K Retirement Plan
• Holiday Pay
• PTO
• Dental & Vision Coverage
• Life Insurance
• Health Insurance

For more information, please contact Grant @ 605-371-4253 or by email at grant@sd-ihc.com
Equal Opportunity Employer