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SalaryAbout us
New Frontier Group Inc is a small business in Foothill Ranch, CA. Our goal is to To deliver worldwide solutions that maximize savings, payment accuracy, and the best possible patient outcomes..
Our work environment includes:
- Modern office setting
- On-the-job training
- International workforce
Client Service Representative
In the Client Service Representative position, you will be responsible for assisting clients over the telephone and via email regarding live medical cases as well as providing referrals to clinics and hospitals. Opening medical and non-medical cases in our claims system, responding to general inquiries related to open cases, and assisting clients with their claim status questions.
Required Qualifications
High school diploma, GED, or equivalent years of work experience
2+ years of customer service experience OR experience in a medical office, health care, or office setting analyzing and solving customer problems.
Bilingual helpful
Familiarity with computer and Windows PC applications, which includes the ability to navigate and learn new and complex computer system applications.
Demonstrated ability to listen skillfully, collect relevant information, build rapport, and respond to customers in a compassionate manner.
Ability to pay attention to detail. Comfortable with working with minimal supervision as well as in a group setting.
Strong customer service skills, with the ability to effectively communicate and build relationships with clients.
Preferred Qualifications:
1+ years of experience processing medical, dental, prescription or mental health claims.
3+ years of experience in a related environment (i.e., office, administrative, clerical, customer service, etc.) using phones and computers as the primary job tools.
Job Type: Full-time
Pay: $19.39 - $21.39 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Work Location: In person
