Client Service Representative

About PestLocal
PestLocal is not your ordinary pest control business – we're a tight-knit, family-owned and operated team that's all about making pest management exciting and enjoyable! We're on a mission to support our local communities with top-notch pest control services, and we're looking for a super-friendly, bug-loving, Oregon based Client Care Representative to join our awesome crew.
If you're someone who gets a kick out of learning about bugs and rodents, loves helping customers find solutions, and wants to embark on a dynamic and engaging career journey, you're in the right place!
Key Job Duties for a Client Service Representative (CSR):
As a Client Care Representative, you'll be the superhero of our customer service world, handling both inbound and outbound calls and emails like a pro. You'll be a multitasking wizard, smoothly navigating various programs while having delightful conversations with our clients. Plus, you'll be a pro at documenting customer interactions, ensuring their requests are resolved promptly.
We'll teach you how to use our customer relationship management tools like a champ, and you'll become a scheduling guru, making sure our clients get the services they need. You'll start with some in-office onboarding and training in our bright new office in northeast Portland near the airport. Be ready to hang with some fun, bug-loving folks!
It's a standard 8-hour day shift, 40 hours per week, Monday to Friday – a perfect work-life balance.
While most of us are seated during work hours, our amazing owners have provided us with nifty electronic sit-stand desks at the office, so you get to move around at your leisure. There might be the occasional box lifting (up to 15 pounds) to keep things interesting. Plus, you might get involved in some exciting data entry projects as needed.
So, if you're ready to join a fun-loving, professional, and passionate team in the world of pest control, send us your application today! We can't wait to meet you and have you help us schedule and coordinate our outstanding customer services. Let's make pest control an adventure together!
Compensation for a Client Service Representative:
* $20.00-$22.00 per hour wage based on experience
* Medical, Vision and Dental Insurance
* 401K
* Paid Holidays Personal Time Off
* On the job training and development opportunities
Knowledge and Skill Needed for a Client Service Representative:
* High School Diploma or GED equivalent.
* Friendly, positive, energetic, adaptable attitude. Team player is a must!
* Two years customer care experience with answering phones (or impressive proven interpersonal skills) and general administrative abilities.
* Willingness and ability to learn the basic fundamentals of Pest Control
* Typing and computer skills including outlook, word, and general windows-based PC products; ability to quickly learn new software systems and programs.
* Strong verbal, written and data entry skills, ability to communicate clearly while maintaining confidence, professionalism, and integrity.
* Regular, consistent, and punctual attendance
* Proficient in time management, works well in high call volume scenarios but can also utilize down time efficiently, assisting in projects and data management.
* Great interpersonal skills, relationship building, multi-tasking ability, conflict management, customer relations and telephone etiquette skills; able to close the loop on inter-department communications.
* Ability to enjoy a bug pun and to complement our fun, yet professional culture.
Job Type: Full-time
* Salary: $18.00 - $20.00 per hour
* Experience level: 2 years
* Shift: Day shift
* Weekly day range: Monday to Friday and rotating weekends (future consideration)
* Work setting: In office
* Ability to commute/relocate: Portland, OR 97220 / Reliably commute or planning to relocate before starting work (Required)