Client Service Coordinator

How we work

We’re committed to being the leading provider of high-tech products and services for the world’s most important industrial and scientific research communities. Our people are vital to our success. We strive to offer the opportunities that will attract, motivate and retain the very best talent in our sector. This involves creating an inclusive environment and culture, where difference is valued and people are recognized for what they deliver and bring to the team.

Empowering People to Make a Difference

We don’t wait for change to happen. We enable it. That’s why we aim to create the best working environment and culture for our people to thrive. We share the same goals and value diversity of thought, perspective and experience. With a focus on the ongoing development, engagement and wellbeing of our people, we know we will continue to exceed customer expectations and drive change for the future.

About the Opportunity: 

We are looking for a motivated team player with the ability to work in fast-paced environment to join an outstanding group of dedicated professionals at Oxford Instruments!  The Client Service Coordinator will provide daily account administration of the service contracts function for all assigned business units. This is a hybrid position, at least three days per week on site at the Concord, MA office. 

Key Responsibilities: 

• Answering incoming phone calls / emails / TEAMS msgs from internal and external customers
• Creating and Sending Service Quotations
• Review / Accept / Process / Acknowledge Customer Purchase Orders
• Review and Enter Service Agreements so proper coverage is reflected in our database 
• Request Certificates of Insurance 
• Follow up on internal and external order status checks
• Act as back-up for colleagues to cover for vacation and illness 
• Promote the One-Oxford attitude 
• Strong email skills (email etiquette)
• Assist with the install maintenance
• Prioritizing work load 

The ideal candidate will have the following skills and attributes:

• Has experience with ERP and/or CRM systems/quoting tools
• High level of competency with Microsoft Office.
• Understands how business processes can be used to reduce cost and improve performance. Is able to utilize systematic approach to create efficiency and support positive business outcomes.  
• Identifies and takes advantage of opportunities to achieve (and exceed) business objectives. Initiates actions to develop new and better ways of working, using past experience and any mistakes as positive opportunities for improvement.
• Supports business (with internal and external stakeholders) by providing high level of customer service
• Exceptional organizational skills. Strong analytical ability. Proven capability to perform well in a fast-paced office environment and work accurately and efficiently.
• Relates data from different sources to reach logical conclusions, recognizing assumptions and discriminating between strong and weak arguments.
• Understands the key factors which influence the performance of own area of the business. 
• Uses communication skills effectively in both one-to-one and group situations. Listens actively and respects the views of others (even if he/she does not agree with them). Adjusts style of communication according to the needs of the audience.
• Builds long term relationships of trust and influence with a wide range of internal and external contacts. Operates effectively within ambiguous and sensitive contexts.

Education/Qualifications

• Bachelor’s degree in a business-related field and 1-3 years related experience, or a combination of education and experience
• Previous experience processing purchase orders and generating quotes for sales team
• Must be able to prioritize, be organized, and able to handle multiple tasks simultaneously
• Excellent listening, negotiation and presentation skills
• Willingness to learn and utilize multiple systems 

Oxford Instruments Perks and benefits:

• Generous benefit packages - We offer our employees competitive health insurance options, including Medical, Dental, and 
• Vision plans. 
• Our 401k program has options for saving both pre- and post-tax dollars for retirement.
• Paid Time Off (PTO) Work-life balance is a key part of our company culture here at OI, and we know that our employees do their best work when they can take the time they need to rest and recharge. Employees start with 4 weeks of PTO which is accrued each pay period. 
• Holidays - We recognize 12 holidays this year
• In addition to all the standard PTO options, OI proudly offers a generous and progressive paid family leave policy.
• Professional Development - OI supports you and your professional development with $5,250 available in annual tuition reimbursement after 6 months of service.
   

Oxford Instruments requires all employees to be fully vaccinated by their first day of work. The Company will consider requests for medical or religious accommodation as required by law.

This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment. Employers can only use E-Verify once you have accepted a job offer and completed the I-9 Form.

Applicants must be authorized to work for ANY employer in the US. We are unable to sponsor or take over sponsorship of employment Visa at this time for this position.

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