Client Service Associate

We are currently seeking an experienced customer-oriented professional to join our team as a Client Service Associate. The Client Service Associate role offers a unique opportunity to combine your exceptional Client Service skills with management experience, as you will have the potential to oversee a team of dedicated customer Service Associates once training is complete. If you have a proven track record in Client Service and leadership, this is an exciting opportunity to contribute to our organization's success.

Client Service Associate Responsibilities:

• Serve as our valued clients' primary point of contact, providing exceptional support and building strong relationships.
• Understand clients' needs, requirements, and objectives, and proactively offer customized solutions to meet their expectations.
• Lead and manage a team of Client Service Associates, providing guidance, coaching, and support to ensure service excellence.
• Conduct performance evaluations, set goals, and develop training programs to enhance the team's skills and productivity.
• Collaborate with cross-functional teams to ensure seamless service delivery, resolve client issues, and exceed customer satisfaction goals.
• Develop and maintain Client Service standards, policies, and procedures to ensure consistency and continuous improvement.
• Stay updated on industry trends, market dynamics, and competitive landscape to provide insights and contribute to business growth strategies.
• Handle escalated client inquiries and complaints, ensuring swift resolution and maintaining client satisfaction.
• Foster a positive and collaborative team culture, promoting a customer-centric mindset and driving employee engagement.

Client Service Associate Requirements:

• Bachelor's degree in Business, Marketing, or a related field OR
• Proven experience in Client Service or customer support, and management experience is considered a plus
• Excellent communication and interpersonal skills, with the ability to build rapport and effectively communicate with clients and team members.
• Strong leadership abilities, with the capacity to motivate and develop a high-performing team.
• Exceptional problem-solving skills and the ability to handle challenging situations with diplomacy and professionalism.
• Strong organizational and time management skills, with the ability to prioritize and meet deadlines.
• Ability to adapt to a fast-paced and evolving environment.

Benefits:

• Opportunities for career growth and professional development.
• Positive and collaborative work environment that fosters innovation and growth.
• Exposure to diverse clients and industries.
• Opportunity to make a significant impact on client satisfaction and business success.

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