Client Service Analyst

Who we are:

EmpiRx Health is a multi-award-winning leader in the healthcare space. We’re the industry’s only value-based PBM and to us, value is a combination of financial, clinical and service performance. As the only PBM with a pay-for-performance and clinical-first model, we’re just as committed to delivering deep and sustainable savings for our clients as we are to the health and wellness of our membership and employees. Recognized by Inc. 5000 and the Validation Institute, EmpiRx Health is also certified as a Great Place to Work.

What we do:

We use a tech-enabled, industry-leading approach to clinical innovation which means we lower our clients’ overall pharmacy costs and improve health outcomes. We also don’t believe we should make money until we show savings for our clients, so uniquely we don’t. And every day we strive to serve our clients better through our white glove customer service experience. This spirit of innovation and focus on performance and service excellence is why we go to work every day.

Employee-Centric Culture:

At EmpiRx Health, our employees are our most valuable asset.  We've earned recognition as an award-winning leader in healthcare by investing in our employees. We are committed to fostering a culture of excellence and continuous improvement. Our approach to performance management is designed to empower employees to achieve their full potential while contributing to the overall success of the organization. Our leadership teams drive the employee experience with a strength-based learning and development approach. We've fostered an environment where every voice is heard, and talents are nurtured. At EmpiRx Health, we celebrate groundbreaking ideas, encourage collaboration, and value open dialogue.

EmpiRx Health is experiencing explosive growth and is seeking a Client Service Analyst to be a part of our special team. It’s an exciting time to be a part of EmpiRx Health. Come grow with us!

Who you are:

You are a driven individual with an acute attention to detail and the desire to serve and satisfy clients, going above and beyond in all tasks. You understand what it means to deliver the highest quality of customer service and that, at the concierge level, it’s all about proactively meeting client needs.

What you will be doing:

• Owning the execution of all client requests and the troubleshooting of member claim issues
• Analyzing reports, and developing responses to detailed requests, to assist Client Executives in the delivery of exceptional service.
• Informing and contributing to the overall client engagement plan.
• Supporting the Implementation Manager to ensure the seamless implementation of clinical solutions, and new clients.
• Creating fact sheets and member materials, as well as contributing to the development of internal and external communications.
• Serving as a subject matter expert for operational programs and processes related to client management.

What you need:

• Bachelor’s degree
• 2+ years of experience
• Problem-solving skills; keen attention to detail to identify problems, deconstruct them, and lead the resolution effort
• Understanding of what excellent client management is and experience executing it
• Strong execution ability; gritty enough to see problems through to the end, and polished enough to deliver the resolution to members, clients or internal partners.
• Strong written and verbal communication skills, able to summarize complex problems and resolutions
• Proactive nature - you don’t like to be idle

Preferred background:

• Salesforce experience

Benefits and Perks:

At EmpiRx Health, we understand that a fulfilling career goes beyond the tasks at hand. It's about creating an environment where employees thrive both professionally and personally. As a valued member of our team, you'll have access to a range of benefits designed to support your overall wellbeing and enhance your work-life balance:

• Medical, prescription, vision, dental, life, and disability insurance, with coverage for domestic partnerships.
• A 401K match program to secure your financial future.
• Parental leave for childbirth and adoption.
• Student loan reimbursement.
• Additional perks include flexible PTO, hybrid work arrangements, online wellness resources and counseling access, and an employee discount program.

Location: Hybrid in Montvale, NJ office location

EmpiRx Health is an Equal Opportunity Employer

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