Client Reporting Specialist

What you’ll be doing:

• Produce customer reports as contractually obligated or requested.
• Analyze customer data and feedback to identify trends, opportunities, and areas for improvement in reporting processes and content.
• Collaborate with cross-functional teams including Sales, Client Services, Field Service Operations, Support Center to gather requirements and insights for report creation.
• Know the formal and informal departmental goals, standards, policies, and procedures, and have some familiarity of that of other departments.
• Stay current on industry trends and best practices in customer reporting and analytics, incorporating new technologies and methodologies as appropriate.
• Other duties as assigned.
• Create reports using established process and procedures to ensure consistency.

What we’re looking for:

• 1-3 years’ experience in quality improvement, program management, or operations.
• Ability to read and understand standard business documentation (e.g., contract language).
• Proven ability to work on several projects simultaneously and under tight schedules.
• Must be able to prioritize own workload and use own initiative in the absence of supervision.
• Advanced MS Office Skills.
• Attention to detail, formatting, and consistency in presentations that are created.
• Organizational skills, clear written and coral communication skills.
• Knowledge of data collection, analytical skills, and interpretation with the ability to translate data into actionable insights.
• Ability to handle multiple high priority escalations and adapt to changing priorities and deadlines.
  

   

  Bonus Points:

  • Technical knowledge in Data Storage or Servers or Program Management Certification, a plus.
  • Experience with data visualization tools (e.g., Tableau, Power BI) and proficiency in SQL and/or other data querying languages.

  Education:

  • Associate degree or equivalent work experience required.