Client Relationship Manager - Expologic (Remote)

Overview

We are seeking a Client Relationship Manager (Remote) to join our growing team with Expologic!

Responsibilities & Qualifications

Position Summary

Develops relationships with smaller to mid-sized clients in order to increase revenue. To empower customers to achieve their goals through smart utilization of our software, which in turn ensures loyalty and a high rate of retention and expansion. In addition to developing relationships with clients and becoming a trusted advisor. Must have a strong understanding of customers' business objectives and the ability to identify and articulate how our solution supports achievement of the customers' strategic business goals. Manages the customer experience across their segment of customers meeting agreed retention and usage targets. Pursues relationships with current accounts and seeks business expansion opportunities with current clients. Has detailed knowledge of products and services being offered and ensures that products and services consistently meet client needs. Performance measured by customer satisfaction and retention.

 

A Day in the Life

• Use product platform to help clients configure its application and databases
• Strive for excellent customer service and delivery, ensuring any concerns/complaints are dealt with and responded to promptly
• Develop and maintain strong Client Relationship throughout the customer lifecycle
• Evaluate clients' needs to create solutions in order to meet functional, technical and reporting requirements
• Engage with customer to promote software adoption and onboarding strategies
• Provide best practices to clients
• Define, develop, and support product testing to ensure customer needs are met
• Extensive knowledge of platform system and tools
• Lessons learned are identified and shared with the relevant teams
• Occasionally directed in several aspects of the work
• Gaining exposure to some of the complex tasks within the job function

We are looking for someone who brings

• Bachelor's degree required
• Proficient in Office 365 - Microsoft Word, Excel, PowerPoint, Outlook
• Proficient in development management platforms (TFS, Jira, Trello, etc.)
• Demonstrate ability to learn and understand basic office software applications
• Excellent verbal and written communication, organization and follow up skills
• Demonstratable ability to build long term relationship and trust with customers
• Ability to work both individually and as a member of a team 
• Proven ability to handle multiple tasks with minimal supervision
• Ability to work effectively within a fast-paced, deadline-driven environment
• Ability and willingness to travel approximately 50%

Total Rewards

Accommodations

Community Brands welcomes and encourages applications from people with disabilities.  Reasonable accommodations are available, on request, for candidates taking part in all aspects of the selection process.

 

About Us

Community Brands - leveling the playing field between for-profits and purpose-driven organizations

 

Community Brands provides a connected network of solutions that enable mission-driven organizations to thrive. Our software powers non-profits, associations, and K-12 schools to engage the people they serve through programs and events, raise funds to enable their mission, and manage their financials and operations. Our family of brands are bound by a common purpose to serve the organizations that make our communities a better place to live. With over 1,600 employees in the US, Canada, UK, Australia, India, and the Philippines, we know that our success is driven entirely by the people of Community Brands. Through professional opportunity, we strive to give each person a clear path to success and personal growth. We embrace diversity and believe that our differences in experience and perspective are the key to our sustained success.

 

Why work here?

Good People, Doing Good Things: Employees at Community Brands are techies and volunteers who strive to make the Company a great place to work. We dream big and are motivated to help our customers use the technology we create to improve the world around us.

• Medical, Dental & Vision Benefits
• 401(k) Savings Plan & Company Match
• Flexible Planned Paid Time Off
• Generous Sick Leave
• Casual Environment
• Purpose-Driven Culture
• Work-Life Balance
• Passionate About Community Involvement
• Company Paid Parental Leave
• Company Paid Short Term Disability
• Remote Flexibility

Community Brands actively embraces diversity and equal opportunity in a meaningful way. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be, which is why we do not discriminate based on race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.

 

All persons hired will be required to verify identity and eligibility to work in the United States (without sponsorship) and to complete the required employment eligibility verification form upon hire.

 

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Employment Type: FULL_TIME