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SalarySee yourself at Radian? We see you here too.
At Radian, we see you. For the person you are and the potential you hold. That’s why we’ve embraced a new way of working that lets our people across the country be themselves, be their best and be their boldest. Because when each of us is truly seen, each of us gives our best – and at Radian, we’ll give you our best right back.
Studies have shown that job seekers may hesitate to apply for jobs unless they meet every single qualification listed. We strive to see the potential in each applicant, so if you’re excited about this role but your experience or education level doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.
See Yourself as a Client Relations Manager
The Manager, Client Relations is responsible in ensuring consistent delivery of a best-in-class client experience through daily energetic and creative engagement with fulfillment functions and Lenders to meet all SLAs. Serves as the central point of contact for clients and will take point in providing Client support regarding products, programs, and services as well as all, status questions, and loan level problem solving. Client Relations Manager (CRM) will take lead in delivering feedback to both internal and external customers on loan quality and operational concerns. Client Relations Manager will work to educate correspondent lenders on Radian Mortgage Capital's (RMC's) programs, policies and procedures ensuring lenders are operating in compliance with RMC guidelines. CRM will ensure that clients are trained to utilize the company's loan review platform in the most effective manner and be the subject matter expert for lenders to ensure that the company's tools and resources are used to improve overall performance.
PRIMARY DUTIES AND RESPONSIBILITIES
Proactively manages loan acquisition pipeline from loan submission through purchase to ensure SLAs are met and issues are resolved in a timely manner. Communicates regularly with Sellers regarding statuses of loan files in process.
Responsible for moving a Seller's loan pipeline forward and will work through escalated document reviews to assist in moving loans for decisioning.
Conduct defect trending review of active and purchased pipeline to identify appropriate client follow-ups and lead client overview relationship calls.
Assist in leading Client onboarding and Counterparty Review requirements.
Support new hires and Client Support Specialists with training and escalated client support scenarios.
Support Underwriting technology initiatives and provide ongoing systemic recommendations to streamline review process.
Perform other duties as assigned or apparent.
QUALIFICATIONS:
Knowledge:
Intermediate knowledge experience with property and credit Underwriting Guidelines for FNMA, FHLMC, Non-Agency Jumbo.
Superior analytical, organizational, and problem-solving abilities.
Ability to work independently, analyze credit data, and recommend appropriate actions with minimal supervision.
Correspondent Mortgage Operations knowledge.
Knowledgeable in full review cycle process for correspondent loan reviews.
Skills and Abilities:
Ability to evaluate mortgage loan applications to determine eligibility, acceptability, and compliance with applicable state, federal and investor guidelines.
Efficient in time-management and ability to organize and prioritize tasks.
Technology savvy and comfortable learning new systems and programs.
Proficiency in identifying key loan factors impacting borrower eligibility, property eligibility and credit qualification for complex or atypical financial profiles, collateral, and loan structures.
Excellent verbal and written communication skills.
Strong problem solving and analytic skills.
Ability to work with data, spot trends and draw conclusions.
Proven ability to motivate, develop, coach and mentor staff at all levels.
Counterparty Risk Management Experience preferred.
Additional Qualifications:
2+ years of management experience
4+ years of mortgage Correspondent transactions experience
Education, Certifications and Prior Work-Related Experience:
Degree Requirement: Bachelor's Degree or Equivalent Experience
Work Experience: 6 or more years of prior work experience
See Your Location
Radian is committed to a flexible work environment for many of our roles. This is a *Work From Anywhere* role meaning you have the flexibility to work from home (or another designated workspace that fits your needs).
This role provides additional flexibility should you want to work on-site at a Radian office. Explore our office locations here and let your Talent Acquisition Partner know you would be interested in working on-site.
- Work From Anywhere is subject to Radian’s Alternative Work Policy and business needs.
See Why You Should Work With Us
Competitive Compensation: anticipated base salary from $76,320 to $125,300 based on skills and experience. This position is eligible to participate in an annual incentive program.
Rest and Relaxation. This role is eligible for 25 days of paid time off annually, which is prorated in the year of hire based on hire date. In addition, based on your hire date, you will be eligible for 9 paid holidays + 2 floating holiday in support of our DEI culture. Parental leave is also offered as an opportunity for all new parents to embrace this exciting change in their lives.
Our Company Makes an Impact. We’ve been recognized by multiple organizations like Bloomberg’s Gender-Equality Index, HousingWire’s Tech 100, and The Forum of Executive Women’s Champion of Board Diversity. Radian has also pledged to PwC’s CEO Action for Diversity & Inclusion commitment.
Comprehensive HealthBenefits. Multiplemedical plan choices, including HSA and FSA options, dental, vision, and basic life insurance.
Prepare for your Future. 401(k) with a top of market company match (did we mention the company match is immediately vested?!) and an opportunity to participate in Radian’s Employee Stock Purchase Plan (ESPP).
Homebuyer Perks. Our Homebuyer Perks program helps employees navigate the home searching, buying, selling, and refinancing processes and provides valuable financial benefits to encourage, enable, and support home ownership.
Additional Benefits. To learn more about our benefits offerings, visit our Benefits Page.
#LI-NA1
The application period for the job is estimated to be 20 days from the job posting date. However, this timeline may be shortened or extended depending on business needs and the availability of qualified candidates.
See More About Radian
Radian is a fintech servicing the mortgage and real estate services industry. As a team, we pride ourselves on seeing the potential of every person, every idea and every day.
Seeing each other at Radian goes far beyond our open, flexible culture. It means seeing our people’s potential – and creating inspiring career paths that help them get there. Or seeing new pathways and innovating for the future of our industry. It means seeing each other for all that we are. And it means seeing our purpose as one that extends beyond the bottom line – having an impact on communities across the country to help more people achieve the American Dream of homeownership.
We hope you’ll see yourself at Radian. See more about us at Radian.com.
Defining Roles for Radian's Future
Understanding the qualities and characteristics that define a Leader and an Employee is important to building our future-fit workforce. Radian's future is only as bright as its people. For that reason, our People Plan includes profiles to support the qualities and characteristics that each Leader as well as each Employee should embody upon hire or via development.
EEO Statement
Radian complies with all applicable federal, state, and local laws prohibiting discrimination in employment. All qualified applicants will receive consideration for employment without regard to gender, age, race, color, religious creed, marital status, gender identity, sexual orientation, national origin, ethnicity, ancestry, citizenship, genetic information, disability, protected veteran status or any other characteristic protected by applicable federal, state, or local law.
Equal Opportunity Employer Details
View the "EEO is the Law" poster [Link]. View the "EEO is the Law" Supplement [Link]. View Pay Transparency Nondiscrimination Provision [Link].
Accommodation
Whether you require an accommodation for the job application or interview process, Radian is dedicated to a barrier-free employment process and encourages a diverse workforce. If you have questions about the accommodation process, please e-mail careers@radian.com.
