Client Outreach Specialist

Help at Home is the nation’s leading provider of high quality care and support solutions. Our goal is to enable the highest level of personal independence and meaningful lives for our clients. Help at Home is committed to delivering a gold standard in care through our attentive and well-trained staff who support our clients comfortably and safely within their homes and communities.

Job Summary:

Manages key accounts including customer support, maintains long-term relationships with partner stakeholders, and maximizes sales opportunities. This position is onsite in the Chicago office. 

Essential Duties/Responsibilities:

• Outbound phone calls to pre-identified Help At Home clients.
• Highly detailed call logging: call time, connection status, and call content tracking.
• Builds rapport with our client base.  Gently helps clients understand the importance and necessity of an engaged PCP relationship.  If there is a PCP assignment or engagement gap, specialist encourages/persuades client to engage or find a new PCP to engage. 
• Builds rapport with branch supervisors who refer or engage with clients.
• Must follow all compliance rules in IL and HAH.
• Expectation is an 8-hour workday and must satisfy client outreach and client connectivity productivity goals (TBD, combination of anticipated voicemails and live conversation).

Required Skills and Abilities: 

• 6-12 months Call center experience, including outbound calling.
• Healthcare setting experience/familiarity preferred.
• Demonstrated ability to build rapport with a client base similar to the Help At Home client base.
• Demonstrated ability to work independently.

Physical Requirements:

• Prolonged periods sitting at a desk and working on a computer
• Must be able to lift up to 15 pounds at times.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.

Help At Home is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, religion, national origin, age, disability, veteran status, genetic data, or religion or other legally protected status.

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