Client Experience Support Specialist I

Company Details
With over 35 years of proven expertise in the workers' compensation industry, Key Risk delivers innovative and responsive solutions that provide our clients the freedom to do what they do best. Offering guaranteed cost options to employers nationwide, Key Risk focuses on delivering products and services within specialized verticals to reduce workers' compensation exposures and deliver industry-leading results.
All products and services are distributed through appointed insurance agents and brokers. Key Risk is a member company of W. R. Berkley Corporation, whose insurance company subsidiaries are rated A+ (Superior), Financial Size Category XV by A.M. Best Company and A+ (Strong), by S&P.
For further information about Key Risk please visit www.KeyRisk.com.
This company is an equal employment opportunity employer.
Responsibilities
The Client Experience Support Specialist I will provide administrative and technical support to the Client Experience and Risk Management teams as well as providing proactive communication, assistance and resources to Key Risk policyholders and agency partners. The delivery of these support services will contribute to the efficiency and effectiveness of the team as well as assist in the retention of profitable business and help the team continue to deliver outstanding customer experiences that set us apart from our competitors.
Key functions include but are not limited to the following:

• Export data, create and distribute reports from software such as Power BI, Guidewire, RCI, etc. and/or other sources as requested.
• Compile and distribute reports as requested, including no loss letters.
• Assist with Client Portal registrations and claims reporting questions.
• Physician Panel development for client locations
• Telemedicine vendor report production and point of contact.
• Format reports, presentations and other materials requested or received for branding.
• Send reports or other related materials and services to internal and external customers as requested and via the appropriate method (i.e., WebEx, Teams, email, mail if necessary, etc.).
• Administer Compliance Program by providing necessary support to ensure compliance with state-specific loss control requirements. This support may include (but is not limited to) running reports, ensuring required notices are sent to policyholders, gathering data to satisfy audits for state authorities, keeping track of team members' safety certifications/licenses as required by states, etc.
• Provide necessary support for the the team as requested or on a set schedule. This support may include, but is not limited to, sending materials to internal and/or external customers, assisting with contacting internal and/or external customers, assisting with scheduling/re-scheduling visits, helping to complete loss control surveys, etc.
• Assist with research and preparation on topics for new and/or updated safety materials, changes/revisions/updates to OSHA regulations, and other specific topics requested. Safety materials may include, but are not limited to, SafetyConnections, training presentations, best practices, webinars, Articulate, etc.
• Support underwriting as requested by supplying requested reports or resources.
• Order supplies as needed or requested.
• Assist with departmental projects as requested.

Qualifications

• BA/BS Degree (preferably in Safety or Risk Management)
• 1-3 years' of insurance carrier or agency experience preferred.
• General knowledge of safety and/or risk management principles is preferred.
• Knowledge of OSHA regulations is preferred.
• Working knowledge of Microsoft Office, including Word, Excel, and PowerPoint is required. Experience with Power BI, Publisher, Adobe, SharePoint, Teams and WebEx is preferred.

Additional Company Details
We do not accept unsolicited resumes from third party recruiting agencies or firms.
The company offers a competitive compensation plan and robust benefits package for full time regular employees.
The company offers a competitive compensation plan and robust benefits package for full time regular employees which for this role include:
• Base Salary Range: $50-55,000 depending on experience.
• Benefits: Health, Dental, Vision, Life, Disability, Wellness, Paid Time Off, 401(k) and Profit-Sharing plans.
The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment.
Sponsorship Details
Sponsorship not Offered for this Role