Client Experience Specialist I - Iii

About Our Company:

CS Hudson is a full-service company that provides innovative project and program management services for clients with dispersed portfolios in all commercial sectors. When we started in this business, we set out to change the way multi-site projects are managed — to excel at being customer-centric, solution-driven and dependable. Today, our clients view us, not just as another vendor, but as a trusted advisor and partner. We pride ourselves in building long-term relationships based on integrity, respect and a genuine commitment to exceeding expectations.

Job Summary:

The Client Experience Specialist I (CES I) is responsible for the assigned work orders of CS Hudson’s facilities maintenance clients. The position performs as a coordinator for clients, vendors, and the labor workforce, to ensure repair and maintenance are completed in a timely manner. As well as conducting redirects and follow-ups during scheduled hours.

Essential Functions:

Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

• Source vendors nationwide using in-house database or internet search engines to fulfill work order needs.
• Assist with work order management process from team leads, supervisors and management.
• Streamline the flow of communication directly with the client(s) to provide any requested/required updates in real-time.
• Coordinate with clients and technicians on repair, and maintenance projects from inception through completion
• Position obtains assessment, pricing, and quotes as needed for client-requested repairs, and obtains internal approvals to move work order forward.
• Collaborate with team members and management to support client needs
• Utilize multiple social platforms including text, call, email
• Responsible for analyzing and entering data using proprietary software, portals and client platforms to ensure streamlined communication across team members and clients.

Required Education and Experience:

• High school Diploma or GED equivalent
• Customer service experience with Microsoft Office Suite

Additional Eligibility Qualifications/Responsibilities:

Training will be provided but previous knowledge and experience are recommended.

• Office365, Microsoft, Teams, SharePoint, PowerPoint, etc.
• Work order management systems and Telecommunications hardware/software

Position Type and Expected Hours of Work

Full time position: Monday – Friday in office

AAP/EEO Statement

CS Hudson Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Job Type: Full-time

Pay: $18.00 - $22.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Shift:

• 8 hour shift
• Day shift
• Night shift

Work setting:

• In-person
• Office

Work Location: In person