Client Engineering Team Lead

Client Engineering Team Lead

Reports To: Sr Director - Continuous Improvement

Location: Chicago, IL

Environment: Hybrid

Status: Exempt, Salaried

Work Schedule:

This position is full-time and hybrid Monday through Friday from 8:00 AM to 5:00 PM with an hour break, but flexibility is available based on coverage.

Who We Are:

Redwood Logistics is one of the fastest growing and most innovative 4PL providers offering supply chain execution and next-generation supply chain technology solutions. For more than 20 years, Redwood Logistics has been helping move businesses forward by connecting our clients to winning strategies. As a next-generation leader in forth-party logistics (4PL), we live at the intersection of logistics and technology. We focus brilliant minds, technology services, and performance excellence to modernize supply chains.

From our diversity of services, data-driven network solutions, and strategically integrated model, we have positioned ourselves as the dominant player in the mid-market space operating across North America and Mexico. We are a privately held company, managing significant transportation spend – we are big, but flexible with an entrepreneurial spirit.

Redwood Supply Chain Solutions, a subsidiary of Redwood Logistics, partners with clients to design effective solutions for their specific supply chain needs, while cutting out everything they don’t need along the way.

Our continued success is driven by our fearless and innovative people. Being part of the Redwood family means taking the road less traveled, building each other up to greatness, and always leaving room for fun!

Ready to grow with us? With $1.4B in Revenue, 34% YOY SaaS growth and 400% SaaS pipeline, now is the time to join Redwood!

Purpose of Your Work:

As a Client Engineering Team Lead, you will be responsible for supporting Redwood’s clients and Business Development Department through development of recurring reporting, custom client analytics, and utilization of decision support tools to aid in client retention and continuous improvement.

How You Make a Difference Everyday:

Lead and work alongside a team of Analysts to:

• Collect, analyze, and process data to develop and present cost-effective solutions for current and potential clients
• Develop and maintain client and prospect analytics infrastructure through Tableau, MG Edge, Excel, OTM, etc.
• Support customer carrier strategy projects through analysis and rate management
• Perform ad hoc analytics and provide decision support for client projects
• Develop analytics and continuous improvement framework with a focus on repeatability and automation
• Lead customer onboarding as it relates to KPI development, project savings methodology, and reporting mechanisms
• Assign responsibilities amongst team members and ensure consistent coverage through appropriate resource allocation and cross training
• Coach and support team members to grow their technical and professional skills
• Ensure team adherence to acceptable standards, processes, and quality
• Consistently ensure data validation and integrity

You’ve Got This?

• Experience working with data, analytics, reporting or other similar technical work
• Bachelor’s degree required
• Excellent verbal and written communication skills
• Strategic, critical thinker
• Collaborates and works well in a team environment
• Strong detail-orientation, planning and organizational skills, and time management
• Ability to build new relationships
• Customer facing experience preferred
• Formal or informal leadership experience preferred

What We Offer:

• Paid time off, with extra floating holiday, time off to volunteer and rollover
• Paid parental leave policies
• Medical, dental, vision and 401k plans (with match)
• Culture of unlimited growth with new positions and departments created regularly to support our growing customer base
• Employee referral bonus program
• Flexible Spending Account, mass transit and dependent care plans available
• Health savings account, with a liberal annual company contribution for plan participants
• Short-term, long-term and life insurance policies subsidized by company
• Additional benefits including pet insurance, accident care, access to legal advice and more
• We have embarked in our DE&I journey, through the creation of Employee Resource Groups, which provides our employees the opportunity to participate, lead and/or create a community that they are passionate about, an ally to, or are a part of
• Annual fundraising and volunteer events to give back to communities

Redwood is an equal opportunity employer. Employment decisions at the Company are based on individual merit, qualifications, abilities, and the Company’s needs and resources. The Company does not discriminate in recruiting, hiring, compensation, promotions, discipline, termination or any other aspect of employment on the basis of an individual’s actual or perceived race, color, creed, religion, sex (including pregnancy, childbirth and related medical conditions), sexual orientation, gender identity, national origin, ancestry, citizenship status, age, disability, marital status, military service or status, genetic information, arrest and conviction record, credit history, or any other basis protected by applicable law.