Client Endpoint Administrator

Job Overview

Perform operating system & application installations, upgrades, and imaging for personal computing devices, peripheral devices, and office productivity software applications. Provides technical assistance to the end-user community. Manages technology projects in accordance with established project management methodology. 

Salary

$57,075 - $74,198

Benefits

Click HERE to view our Benefits at a glance

Core Competencies

• Customer Commitment - Proactively seeks to understand the needs of the customers and provide the highest standards of service.
• Dedication to Professionalism and Integrity- Demonstrates and promotes fair, honest, professional and ethical behaviors that establishes trust throughout the organization and with the public we serve.
• Organizational Excellence - Takes ownership for excellence through one's personal effectiveness and dedication to the continuous improvement of our operations.
• Success through Teamwork - Collaborates and builds partnerships through trust and the open exchange of diverse ideas and perspectives to achieve organizational goals.

Duties and Responsibilities

Note: The following duties are illustrative and not exhaustive. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position. Depending on assigned area of responsibility, incumbents in the position may perform one or more of the activities described below.

• Provides Tier-2 technical support for escalated complex hardware/software issues in supporting systems related to personal computers, peripherals and end user devices.
• Performs operating system & application installation, setup, configuration, troubleshooting, and remedial maintenance for personal computing operating systems, industry-standard office productivity software suites, end user applications and desktop management software.
• Performs hardware installation, setup, configuration, troubleshooting, and remedial maintenance for personal computers, peripherals and end user devices. 
• Performs network connectivity troubleshooting for end-user devices.
• Reads computer hardware and software product literature and specifications, evaluates utilities, assist users in testing new hardware and software before deploying.
• Provide end user training on new hardware and software to enhance the user's knowledge and capabilities. 
• Performs project management duties on routine technology projects in accordance with established project management methodology. Acts as team technical liaison for externally managed technology projects originating from the Enterprise Project Management Office as well as other Departments. 
• Works with vendors, clients, and other technical staff to resolve technical issues related to vendor-specific supported infrastructure. 
• Develops, edits, and presents, technical designs, network diagrams, project plans and other technical reports. 
• Other duties as assigned.

Job Specifications

• Knowledge of industry project methodologies and use of documentation platforms for project and technical documentation.
• Knowledge of industry computing hardware standards, characteristics, and features associated with personal computers, peripherals, and end-user devices.
• Knowledge of software standards, functionality, and capabilities of end-user industry-standard operating systems, end-user industry-standard office productivity software suites, desktop management software, and enterprise application deployment technologies and methods.
• Knowledge of standards and characteristics of computer network infrastructure and connectivity. 
• Ability to develop, edit, and present technical designs, network diagrams, project plans and other technical reports.
• Ability to troubleshoot complex hardware/software technical issues associated with personal computers, peripherals, and end-user devices. 
• Ability to work effectively with others and provide superior customer service to end-users.
• Ability to project professionalism and be a role model to peers and subordinate positions. 
• Ability communicate effectively both written and orally to end-users, vendors, management, and peers.
• Critical Thinking: Able to gather and assess relevant information, and using abstract ideas interpret those effectively and be able to come to well-reasoned conclusions and solutions and testing them against relevant criteria and standards.
• Managing Complexity: Manages multiple complex situations/projects simultaneously. 
• Communicating Effectively: Ability to adjust communication content and style to the meet the needs of diverse stakeholders. 
• Strategic Planning: Able to see the big and long-term picture, formulates clear strategies and maps steps that show a connection between vision and action and that will clearly accelerate the organization towards its strategic goals.
• Managerial/Operational Skills: Fosters teamwork.
• Leadership: Ability to build relationships with others who can provide information, support and other forms of help.
• Analytical Ability: The ability to visualize, articulate, conceptualize or solve both complex and uncomplicated problems by making decision that are sensible given the available information.

Working Conditions and Physical Demands

• Office Environment
• Speaking, Vision, Hearing, Sitting, Standing, Use of Office Machinery such as PCs, Smart Phones, Tablets, Calculators and Multi-Function Devices. Ability to lift end-user hardware up to 30 pounds.

Work Category

• Medium Work- Exerting up to 50 pounds of force occasionally, and/or up to 20 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects. 

Minimum Qualifications Required

• Bachelor's Degree from an accredited college or university with a major in information technology or related engineering field; AND
• Two years' experience providing operating system & application installations, upgrades, and imaging for personal computing devices, peripheral devices, and office productivity software applications; OR
• An equivalent combination of education, training, and experience that would reasonably be expected to provide the job-related competencies noted below. (For education and experience only, does not include legally required Licenses OR Certifications.)
• Licenses/Certifications: MSCA (Microsoft Certified Associate), CompTIA's A+ (Computing hardware credentials)

Emergency Management Responsibilities

In the event of an emergency or disaster, an employee may be required to respond promptly to duties and responsibilities as assigned by the employee's department, the County's Office of Emergency Management, or County Administration. Such assignments may be for before, during or after the emergency/disaster.