Client Case Manager

Want to make a difference every day? Have excellent Customer service abilities? 

Join Visiting Angels Columbus West, an award-winning Home Care Company, as a Client Case Manager!  We are searching for an additional member of our office staff to work with our clients to provide quality home care services.  This is a challenging but rewarding opportunity for someone who wants to feel like they are making a difference in the life of seniors in Central Ohio by coordinating the implementation of client services and matching caregiver skills/talents with client needs.  Must be able to multitask at a high level and be able to "fit" and change schedules together as needed. 

• Meet with client and family to accurately complete all admission paperwork and assure the client and family understand the homecare plan and their responsibilities.
• Follow up on lead calls and conduct telephone and face-to-face interviews with prospective clients.
• Schedule and facilitate initial and ongoing client and caregiver meetings.
• Review services and cost of care with client and, complete client service agreement and initial paperwork.
• Schedule, conduct, and document home visits, collecting client feedback on caregiver performance of duties. Address problems, as required.
• Develop the Plan of Care in accordance with client needs and wishes; update as warranted.
• Conduct supervisory visits in the home and ensure that services are provided in accordance with the Plan of Care.
• Effectively resolve complaints and incidents.
• Evaluate client and employee satisfaction.
• Recognize and reward good job performance and promote caregiver recognition.
• Assess caregiver performance; participate in caregiver performance reviews.
• Administer disciplinary action to caregiver employees per Agency policy.
• Maintain positive relationships with clients and referral sources. 
• Independently respond to and resolve client complaints and concerns. 
• Offer shifts for Caregivers who respond immediately and are perfect for the Client
• Everyone Hires! Call back Caregiver Leads timely. Perform telephone and face to face Caregiver interviews.
• Everyone Sells! Call back Client Leads within the same business day.
• Perform other functions as deemed appropriate by the management team.

We Offer: 

• Life / Work Balance
• Excellent pay with bonuses
• Paid time off
• M-F work schedule 
• Supportive fun work environment
• Experienced, tenured co workers

To be considered: 

• Associate Degree in a health care related field and two years of supervisory experience in homecare is preferred.
• Prior home care experience is a huge plus!
• Proficiency with Microsoft Office (Word, Excel and Outlook) applications, scheduling systems and other healthcare industry-related software. 
• Ability to listen and communicate clearly, fluently and diplomatically – both orally and in writing.
• Ability to remain flexible, resilient, calm and maintain a sense of humor in all situations.
• Present a well-groomed image that reflects the professionalism of the business.
• Ability to plan, organize, prioritize, delegate and accurately complete work activities within deadlines while managing interruptions.
•  Work independently and proactively with minimal direction and/or supervision.
• Ability to generate goodwill for the Agency with staff, clients, their family members and referral sources. Demonstrate a strong commitment to client service excellence.
• Ability to lawfully work in the U.S.
• Pass a thorough background screening and have excellent employment references