Client Care Specialist

Covenant Family Solutions is seeking a dedicated and compassionate Client Care Specialist to join our dynamic team.
Your Impact:
As a Client Care Specialist, you will play a crucial role in providing direct care to clients through various channels, ensuring their needs are met with empathy and professionalism. Join our multidisciplinary team of professionals and contribute to creating a positive impact on the well-being of our clients.
Responsibilities:

• Answering and directing phone calls to the appropriate department, while gathering necessary information to address caller inquiries.
• Managing appointment scheduling, rescheduling, and cancellations.
• Handling medication concerns and side effects information from clients, forwarding the information to the provider, and following provider recommendations.
• Managing medication refill requests, providing necessary information to the provider, and following provider recommendations.
• Communicating directly with pharmacies regarding client prescriptions.
• Engaging with referral sources under the guidance of a Nurse Practitioners to obtain necessary information.
• Providing clients with community resource information.
• Collaborating with the provider to observe the Prescription Monitoring Program (PMP).
• Assisting with Prior Authorization processes as needed.
• Supporting providers with tasks such as GeneSight Test assistance, height and weight measurements, and vital signs checks.
• Completing Medication Sample Inventory on a weekly basis.
• Handling fax communication, release of information, and collection of completed assessment tools.
• Verifying and updating client information in the Electronic Health Record.
• Uploading lab results into the Electronic Health Record.
• Assisting providers in completing external paperwork (FMLA, referral, disability, etc.).
• Greeting and checking in clients at the front desk as needed.
• Attending clinical and operational meetings.
• Providing information to call center and administrative teams on relevant activities and services.
• Other duties as assigned by manager.

Requirements:

• Ability to handle medical records discreetly.
• Knowledge of behavioral health issues and terminology.
• Strong multitasking skills, performing well in stressful situations.
• Excellent communication and customer service skills.
• Proficiency in using computers and word processing software.

Education:

• High School diploma or equivalent is required.
• Associates degree in health science or related fields and/or equivalent years of experience required.

Experience:

• Preferred two years of experience in the behavioral health field or related field assisting providers.
• Understanding of different psychotropic medications.
• Familiarity with Electronic Health Record systems for accurate record-keeping.

Why Choose Covenant Family Solutions:

• Growth Opportunities: Continuous learning and development.
• Collaborative Team: Work within a supportive multidisciplinary team.
• Impactful Work: Make a difference in the lives of our clients.

How to Apply: If you're ready to contribute to our mission and uphold our values, apply now! Covenant Family Solutions is an equal opportunity employer, fostering diversity and inclusion. We encourage individuals of all backgrounds to apply.

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