Client Care Specialist

We are searching for a Client Care Specialist to manage and maintain the smooth operations of our facility's administration, scheduling, and patient admissions. In this role, you will be required to handle front-of-desk relations, coordinate activities with other medical professionals, and ensure that administrative tasks such as document filing are completed.

To ensure success as a coordinator, you should have clerical experience in the medical field, be confident in handling administrative roles, and have excellent client-relations abilities. A top-notch coordinator will know how to handle all of their job roles and be able to handle other administrative tasks when required.

Coordinator Responsibilities:

• Receiving and answering emails, telephone calls, and mail for the facility.
• Scheduling appointments for patients, nurses, and doctors.
• Guiding staff and patients through admissions and correct medical administrative protocols
• Checking and verifying information on patient medical records.
• Monitoring other staff members' performances.
• Maintaining adequate medical supplies for the facility.
• Coordinating admissions and discharge of patients.
• Consulting with doctors and nurses about patients' medical records.
• Ensuring that forms and documents are correctly filled in.
• Handling complaints and queries professionally.

Coordinator Requirements:

• Associates degree preferred
• At least 1 year experience as a medical administrative officer or a similar role preferred
• Knowledge of key medical reports such as pathology reports and general-health checks
• Excellent time management skills and organizational abilities
• Top-notch client interaction skills
• Ability to work in a high-pressure environment
• A general understanding of medical terminology and abbreviations
• Attention to detail and process-orientated thinking
• An understanding of emergency protocols and safety guidelines
• The ability to work independently and multitask