Client Care Coordinator

Care Coordinator – Non Medical Home Care

Senior Care At Home is seeking a full-time Care Coordinator to be responsible for overseeing and coordinating care services with clients and care staff and ensuring high quality service. The Care Coordinator must possess a strong customer service orientation, have knowledge of medical conditions and terminology, and be proficient with computer systems and technology.

Responsibilities:

· Along with RN staff, participate in care consultations with prospective clients, gaining an understanding of their needs, address questions and concerns, and build good relationships with clients and family members.

· Coordinate care services: work with staffing team to match/select caregivers, determine schedule with client and caregiver, review care plan with caregiver, and introduce and orient caregivers in client’s home.

· Prepare start of care materials and create electronic and paper employee files.

· Ensure that caregivers are adequately oriented and supervised to deliver Client Care as outlined in each care plan.

· Discuss financial aspects of Senior Care At Home service with prospective clients, current clients, and stakeholders (family, financial advisors).

· Provide ongoing care management to ensure high quality service delivery and client and caregiver satisfaction. Includes ongoing communication and follow-up activity with clients and employees and managing scheduling changes and updates.

· Oversee the evolution of clients’ needs; update care plans as appropriate, communicate about care plan changes to clients and caregivers, and make home visits as needed for observation, supervision, and customer service purposes.

· Work with RN staff as needed to address changes in conditions, medical concerns, and reassessment needs.

· Document all client service activity and communications in company software system.

· Communicate and reinforce company policies and procedures with caregivers.

· Provide after-hours/on-call support for clients and caregivers. (Some, not all, evenings and weekends)

· Identify caregiver training needs and work with staffing team to make training available to caregivers.

· May represent Senior Care At Home at local industry and community events.

· Maintain positive work environment and employee relationships.

· Participate in employee performance reviews.

· Maintain in office work schedule during agency’s office hours and occasional after hours. Occasional weekend work will be required.

· Represent Senior Care At Home with professionalism, courtesy, and strong customer service focus.

· Report to and regularly convene with owners regarding performance metrics.

· Participate in answering phones and greeting guests in the office.

· Participate in company/team meetings by phone and in person.

· Support a positive work culture and strong team environment.

· Perform administrative/clerical responsibilities relevant to Care Coordinator job responsibilities.

Job Requirements:

· Healthcare experience required. Experience in patient care coordination preferred; senior (geriatric) care preferred. LPN strongly considered.

· Knowledge of medical conditions and terminology, particularly for older adults

· Available for work on weekends and evenings

· Proficient in the use of computer software, mobile technology and data entry and correspondence.

· Ability to interface effectively and professionally with client stakeholders including family, healthcare providers, attorneys, etc.

· Ability to function in a small team environment as well as autonomously

· Excellent written and verbal communication skills

· Travel in OKC metro area required. Mileage reimbursement is provided for job-related travel.

· Must be comfortable working in homes with pets

· Ability to read, write, speak and understand English

· Possess a valid driver's license and have use of an insured automobile

· Clean criminal background

· Minimum of 2 professional references

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Job Type: Full-time

Benefits:

• 401(k)
• Health insurance
• Opportunities for advancement
• Paid time off
• Professional development assistance
• Profit sharing
• Retirement plan

Schedule:

• Monday to Friday
• On call

Work setting:

• In-person
• Office

Education:

• High school or equivalent (Required)

Work Location: In person