Client Advocate, Mon-Fri 3P-11P

Essential Duties and Responsibilities:

Provide excellent and consistent supportive services to residential clients. Manage a client caseload with a focus on advocacy and empowerment. Responsible for covering the agency phone or hotline during scheduled shifts. Adhere to agency policies as well as funder and grant requirements.

• Be a champion for the agency, clients and staff at all times
• Maintain compliance with all agency policies and procedures
• Attend all meetings and complete all forms and reports required by direct supervisor, funders, CEO or the Board
• Cover the agency phone or hotline, be flexible to ensure that the phones are always covered
• Provide supportive services on a weekly basis (more often if needed) to clients in the form of advocacy, counseling, budgeting and housing assistance, safety planning and short and long-range goal planning
• Document all client meetings and groups, maintain client files to meet agency and funder requirements, provide appropriate support to other clients as needed
• Coordinate service and safety plans with other direct staff
• Make client referrals and network with appropriate agencies
• Participate in community activities and resource building opportunities with clients and for the agency
• Carry out other duties as assigned or as necessary to ensure organizational success

Education and/or Work Experience Requirements”

Minimum of two years’ experience in social services. Experience with case management. Experience working with homeless populations and/or victims of domestic violence.

• Excellent verbal and written communication skills, including ability to effectively communicate with clients, staff and community partners
• Excellent organizational and leadership skills
• Computer proficiency (MS Office – Word, Excel and Outlook)
• Must be able to work under pressure and meet deadlines while maintaining a positive attitude and providing exemplary service
• Ability to work independently and to carry out assignments to completion within parameters of instructions given, prescribed routines and standard accepted practices
• Second language preferred
• High School Diploma or GED required, BSW preferred

Physical Requirements:

• Ability to safely and successfully perform the essential job functions and regular, punctual attendance consistent with the ADA, FMLA and other federal, state and local standards
• Must be able to listen and speak clearly on the telephone

Job Type: Full-time

Pay: $19.00 per hour

Expected hours: No less than 40 per week

Benefits:

• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift

Education:

• High school or equivalent (Required)

Shift availability:

• Night Shift (Required)

Work Location: In person