Client Advocacy Specialist

Overview
We are in the business of home ownership and are looking for a Client Advocate Specialist who will find a career home with us. This non-exempt role is perfect for someone who enjoys customer service and working in a fast paced- environment as you will speak daily with our clients, borrowers and employees and must use strong interpersonal and communication skills to demonstrate success in this role. Your tone of voice speaks volumes to the audiences.
What you will do
Customer Service

• Ongoing customer contact and support to ensure complete customer satisfaction
• Answer the phone and direct calls to the appropriate department
• Complete all closing protection letters
• Conduct bankruptcy and patriot searches
• Assist Scheduling Team; scheduling closing appointments with Notaries and Attorneys

Scanning/Shipping

• Coordinate customized mailings throughout transaction, i.e. Welcome notes, thank you letters.
• Assist scanning/shipping team, as needed
• Additional duties, as assigned

What you will bring

• High-school diploma or equivalent
• Strong customer service focus
• Clear verbal and written communication skills
• Ability to work in fast-paced environment and meet deadlines
• Capability to work both independently and as part of a team
• Problem-solving mindset with ability to multitask
• Familiarity with computers, including online searching and typing

If you have transferrable skills and feel like you would be a good fit, please don't hesitate to apply!
What we offer

• Competitive payrates based on skills and experience
• Extensive benefits package: Medical, dental, vision, HSA, mental health programs, Employee Assistance Program, short term disability, voluntary insurance (LTD, auto, home, life, legal, pet, identify theft), employee discounts
• Rest and relaxation: Paid holidays and generous PTO based on tenure
• Community and Philanthropy: Paid volunteer time
• Paid Maternity and Parental Leave
• Contribute to your future: 401K plan and robust continuous learning opportunities
• Work Perks Program: Access to discounts that help save money in your daily life

Is this the ideal location for you?
Mortgage Connect is committed to offering a flexible work environment for this role. This is a remote role, meaning you have the flexibility to work from home. (Remote work is subject to Mortgage Connect's remote work policy and business needs.)
Who we are
Mortgage Connect is a national mortgage service provider specializing in assisting mortgage lenders with a multitude of services they need in connection with a loan. Our entrepreneurial mindset allows us to differentiate ourselves in the market through continuous improvement and innovation, as well as our diversified suite of product offerings. Our people are driven and committed to our cultural values we call "The 5C's": Connect, Collaborate, Communicate, Care, and Celebrate. We take these seriously and coming on board with us means you agree to adopt these values in your everyday work life with us.
All onboarding employees will be required to complete a pre-employment background check and drug screening.
We are an Equal Opportunity employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state, or local laws. Mortgage Connect is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, contact HR@mortgageconnectlp.com