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Form of workEmployee Services has the immediate need for a remote, full time Client Service Account Manager to maintain our current clients in southern Westchester county NY, northeastern PA & southern CT regions.
The full time Client Service Account Manager will work from their home office to maintain existing business with Employee Assistance Program (EAP) clients in the assigned region. The successful candidate will conduct presentations and trainings, respond to service requests, problem resolution, and account renewal, in person and/or virtually based on client's request.
Responsibilities
- Develops and maintains relationships with customers, brokers, consultants and other external parties and influential partners. Manages client interactions for optimal experience and problem solves where appropriate.
- Develops and maintains client-specific strategic action plans, regularly reviewing client needs. Provides feedback on products and services to provide consultative solutions to stay current with industry trends.
- Coordinates internal and external resources for renewals and new group on boarding for a successful experience.
- Delivers and presents activity/utilization reports to ensure awareness of performance and other status.
- Coordinates New Client Implementation including attending implementation meetings, employee meetings, preparation of communication pieces, and coordination of internal processes with affected departments and outside vendors.
- Attends client meetings as necessary to perform strategic account reviews, inform groups of pertinent policy, product changes and deliver appropriate reports as needed
- Offers consultative services based on group data analysis. Prepares, summarizes, and presents suggestions to clients about possible benefit and product options.
- Delivers topical trainings, such as stress management, emotional intelligence, and communication, upon client request.
- Prepares, summarizes, and presents suggestions to clients regarding possible benefit and product options.
- Works with manager to identify and present value-added solutions and strategize on client issues.
- Ability to frequently travel to client locations.
Qualifications
- Bachelor's degree in Business Administration or Healthcare related field or equivalent combination of training and experience.
- 3 years of experience as an Account Manager in an Employee Assistance Program (EAP), or related industry.
- Strong knowledge of EAP/counseling services for employer groups.
- In-depth knowledge of health insurance and EAP products; sales and industry processes including benefit plan design.
- Intermediate Microsoft Office skills.
- Experience with delivering presentations to both small and large audiences.
About Employee Services:
Employee Services is a subsidiary of Medical Mutual and its family of companies:
Employee Services currently serves 2600 employer groups and over 1,800,000 members. In addition to our absolute commitment to providing the broadest menu of employee assistance benefits, we are dedicated to providing the very highest level of service to employee and family members who we serve. Our high member satisfaction and renewal rates stand in strong testimony to our commitment. Every year for the last dozen years, our EAP has earned a 98 % Member satisfaction and 96% Client renewal rate.
At Medical Mutual and its family of companies we celebrate differences and are mutually invested in our employees and our community. We are proud to be an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment regardless of race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, veteran status, or disability status.
We maintain a drug-free workplace and perform pre-employment substance abuse and nicotine testing.
