Clerical Specialist , Human Resources

The purpose of this classification is to perform a wide variety of clerical duties in support of an assigned function.

Types, proofreads and processes a variety of documents and forms including general correspondence, reports, orders and memoranda from rough drafts or verbal instructions.

Performs computer data entry of data from various sources including applications and forms; inputs corrections and updates; verifies data for accuracy and completeness.

Answers and screens telephone calls; provides information and assistance to callers; forwards calls to appropriate staff; takes messages as necessary.

Assists the general public and clients; provides information on departmental activities, policies and procedures; distributes applications; provides information on referral services, as appropriate.

Performs a variety of record keeping duties including researching files, purging files, and filing documents; maintains logs and statistical records.

Operates a variety of office equipment including a copier, facsimile machine, and computer; inputs and retrieves data and text; organizes and maintains data storage and back-up.

Distributes or files computer print outs; performs various clerical duties in support of assigned functions.

Receive, sort and distribute incoming and outgoing correspondence.

Ensures compliance with all applicable rules, regulations, standards, policies and procedures; initiates any actions necessary to correct deviations.

MINIMUM QUALIFICATIONS

High school diploma or GED; supplemented by one (1) year of experience performing routine clerical and reception tasks; or any equivalent combination of education, training, and experience which provides the requisite knowledge, skills, and abilities for this job. Must be able to type and enter data at a speed necessary for successful job performance. May require a valid driver's license. If license is required, must obtain a valid State of Louisiana driver's license at time of appointment and maintain throughout employment for this classification.

NECESSARY SPECIAL REQUIREMENTS

Positions in Customer Service are considered essential during emergencies and are required to work during storm-related events. Positions in Customer Service are subject to work overtime, including holidays and weekends.