Clerical Associate

We are looking to hire a new service writer.

Starting pay is $18.00 and negotiable depending on candidate’s experience.

Hours are 7:30AM to 5:00PM Mon.-Fri.

Summary Description:

The Service Staff will report to the Service Manager.

The Service Staff will work as a liaison between customers, Parts and Service departments by keeping the customer and insurance companies updated on progress of repairs. Service staff employees will also be responsible for discussing payment responsibilities and lead time on parts that need to be ordered and other parts that the customer will supply.

Duties and Responsibilities:

• Provides customer service, including handling multiple phone lines and lobby traffic.
• Scheduling service appointments and recording vehicle/trailer information.
• Listening to request of the service desired and clearly explaining information on the repair order.
• Staying in contact with the customer during the repair with status updates.
• Periodically checking on the progress of the trailer during repairs. • Relaying information to Shop Foreman and Technicians the customer’s needs.
• Maintain phone log, service log and customer contact spread sheet.
• Dispatching drivers to pick up and return trailers as needed for repairs. • Open, close and bill out work orders.
• Contact companies for payments and PO per repairs completed.
• Contact companies for approval on repairs needed.
• Monitor gate access.
• Check in/out rentals and inventory trailers.
• Report rental return information including customer and service repair estimates.
• Collect funds for repairs completed, cash, check or credit card (in person and over the phone).
• Scan, email, mail, fax invoices, information, estimates, repair and damage photos to customers.
• Gather repair information – VIN, serial, model numbers as well as repairs needed.
• Dispatch and organize service calls to location of customer needs.
• Assist service techs with work orders, customer forms, DOT stickers and fuel card for shop vehicles.
• Perform other duties as required or assigned.

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Qualifications and Job Requirements:

• Exceptional verbal and written communication skills.
• Must be computer literate with adequate skills in Microsoft Office Applications (Excel, Word, Outlook, etc.) as well as 10 key and internet-based systems. Karmak Fusion service system experience a plus.
• Must be able to answer phones and take messages in a professional manner.
• Must be able to handle and interact with customers, vendors and co-workers on a professional basis.
• Good attendance Monday through Friday. 8 a.m. to 5 p.m. (times may vary per dealership location).
• Keeps himself/herself groomed and clothed per the dealership guidelines.

Job Type: Full-time

Salary: $18.00 per hour

Expected hours: 40 per week

Schedule:

• 8 hour shift
• Monday to Friday

Experience:

• Karmak Fusion service system: 2 years (Required)
• Microsoft Office Applications (Excel, Word, Outlook, etc: 3 years (Required)
• Clerical: 3 years (Required)
• Receptionist: 1 year (Required)

Ability to Relocate:

• Yukon, OK: Relocate before starting work (Required)

Work Location: In person