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Form of workJob Description
Our essential team members enjoy:
*Competitive Pay
*Flexible Schedules
*Career Path Opportunities
*Paid Training
For more than 60 years, ServiceMaster Clean has been creating cleaner, healthier, safer work environments for our customers. As a ServiceMaster Service Partner, you belong to a team that works together to deliver the best solutions and customer service to our clients.
Job Position Description
Position Summary: To monitor and evaluate the work performance of cleaners in various accounts, ensure customer satisfaction and to develop well-managed, proactive crews that embrace company policies and procedures while ensuring quality production and accountability.
Key Responsibilities and Duties:
Represents the company in a professional manner so that the CU ServiceMaster image is continuously enhanced in the eyes of all customers,
Trains new employees on the CUServiceMaster process providing a thorough understanding of chemicals and products used, cleaning techniques performed, and specific applications needed to ensure a quality, clean environment,
Observes employees working at assigned sites to confirm that the CUServiceMaster cleaning process is administered correctly,
Certifies that site inspections are performed monthly and maintains records of all inspections,
Reviews the results of each inspection with the cleaning technician within 48 hours or prior to the next cleaning of the perspective site,
Copies the Operations Manager and the Customer Service Manager on all inspections and/or customer complaints,
Works with employees to correct any inspection deficiencies within 24-48 hours or prior to the next service date - communicates with the Operations Manager if the issue cannot be corrected within the allotted time period,
Ensures that all janitorial accounts are stocked to provide the cleaning technicians with the supplies, tools and equipment needed to complete the job efficiently,
Monitors equipment repair, as needed, for use at cleaning sites,
Makes certain that the janitorial Cage is always neat, organized and locked when not in use,
Works with the Inventory Manager to maintain an accurate inventory of products, supplies and tools to ensure adequate levels are always maintained,
Recruits qualified candidates as perspective new hires for cleaning accounts as needed,
Monitors supervisor payroll hours, develops weekly schedules outlining cleaning site visits and maintains consistent communication with the Operations Manager regarding any overages,
Monitors employee payroll hours per pay period, alerts employees of payroll hour overages, makes recommendations for cleaning sites, finds replacements for accounts when cleaning technicians call off, and be prepared to clean accounts if replacements cannot be found,
Ensures dress code and personal appearance meets CUServiceMaster standards daily.
STANDARDS OF PERFORMANCE: MAY NOT BE NEEDED
The Employee Supervisor has performed satisfactorily when:
Customers are constantly satisfied with service provided by cleaning technicians.
Janitorial cage is consistently clean and organized.
Inspections are performed monthly, and deficiencies are corrected within 24- 48 hours or prior to next service date.
Products and supplies in inventory are always stocked and maintained.
Payroll hours are sufficiently retained on a regular basis.
DISCLAIMER
The above statements are intended to describe the general nature and level of work being performed by associates assigned to this classification. They are not to be construed as an exhaustive list of all duties performed.
Physical Demands and Qualifications:
Apply and become a part of ServiceMaster, one of the most respected professional cleaning companies in the Country. We pride ourselves on creating cleaner and healthier environments for our customer, their employees and customers. As a ServiceMaster Service Partner you belong to a team that works together to deliver the best solutions and customer service to our clients.
We offer paid training, excellent work/life balance and opportunities for advancement and a career path that matches your interests and goals.
*Competitive Pay
*Flexible Schedules
*Career Path Opportunities
*Paid Training
For more than 60 years, ServiceMaster Clean has been creating cleaner, healthier, safer work environments for our customers. As a ServiceMaster Service Partner, you belong to a team that works together to deliver the best solutions and customer service to our clients.
Job Position Description
Position Summary: To monitor and evaluate the work performance of cleaners in various accounts, ensure customer satisfaction and to develop well-managed, proactive crews that embrace company policies and procedures while ensuring quality production and accountability.
Key Responsibilities and Duties:
Represents the company in a professional manner so that the CU ServiceMaster image is continuously enhanced in the eyes of all customers,
Trains new employees on the CUServiceMaster process providing a thorough understanding of chemicals and products used, cleaning techniques performed, and specific applications needed to ensure a quality, clean environment,
Observes employees working at assigned sites to confirm that the CUServiceMaster cleaning process is administered correctly,
Certifies that site inspections are performed monthly and maintains records of all inspections,
Reviews the results of each inspection with the cleaning technician within 48 hours or prior to the next cleaning of the perspective site,
Copies the Operations Manager and the Customer Service Manager on all inspections and/or customer complaints,
Works with employees to correct any inspection deficiencies within 24-48 hours or prior to the next service date - communicates with the Operations Manager if the issue cannot be corrected within the allotted time period,
Ensures that all janitorial accounts are stocked to provide the cleaning technicians with the supplies, tools and equipment needed to complete the job efficiently,
Monitors equipment repair, as needed, for use at cleaning sites,
Makes certain that the janitorial Cage is always neat, organized and locked when not in use,
Works with the Inventory Manager to maintain an accurate inventory of products, supplies and tools to ensure adequate levels are always maintained,
Recruits qualified candidates as perspective new hires for cleaning accounts as needed,
Monitors supervisor payroll hours, develops weekly schedules outlining cleaning site visits and maintains consistent communication with the Operations Manager regarding any overages,
Monitors employee payroll hours per pay period, alerts employees of payroll hour overages, makes recommendations for cleaning sites, finds replacements for accounts when cleaning technicians call off, and be prepared to clean accounts if replacements cannot be found,
Ensures dress code and personal appearance meets CUServiceMaster standards daily.
STANDARDS OF PERFORMANCE: MAY NOT BE NEEDED
The Employee Supervisor has performed satisfactorily when:
Customers are constantly satisfied with service provided by cleaning technicians.
Janitorial cage is consistently clean and organized.
Inspections are performed monthly, and deficiencies are corrected within 24- 48 hours or prior to next service date.
Products and supplies in inventory are always stocked and maintained.
Payroll hours are sufficiently retained on a regular basis.
DISCLAIMER
The above statements are intended to describe the general nature and level of work being performed by associates assigned to this classification. They are not to be construed as an exhaustive list of all duties performed.
Physical Demands and Qualifications:
- Constant (up to 100%) standing, walking, pushing, kneeling, twisting, reaching
- Must be able to lift and/or carry up to 25lbs.
- 1-2 years supervisory experience
- Will provide on the job training to those with strong work ethic and willingness to learn.
- The ability to be flexible and work at a fast pace in a multi-tasked job is a must.
- Contribute to a positive work climate with a pleasant attitude.
Apply and become a part of ServiceMaster, one of the most respected professional cleaning companies in the Country. We pride ourselves on creating cleaner and healthier environments for our customer, their employees and customers. As a ServiceMaster Service Partner you belong to a team that works together to deliver the best solutions and customer service to our clients.
We offer paid training, excellent work/life balance and opportunities for advancement and a career path that matches your interests and goals.
