Claims Mail Admin

** This is an in-office opportunity reporting to our Saddle Brook office. Primary responsibilities for this role will be inputting checks and mail handling.**

Job Summary:

This role performs moderately complex claim related activities related to non-technical claims in accordance with established quality and timeliness standards on specific losses. As directed by management, the individual handles one or a combination of claim files. The individual is also expected to deliver compassionate service that is fast, fair, and easy, to ensure customer retention.

Key Responsibilities:

• Makes and maintains a connection with the customer by understanding and meeting their needs
• Performs clerical duties, including data entry, filing paper documents, email, calendar management, and word processing
• Handles claim files (locates/requests files, files paperwork, reconstructs missing files, moves misfiled documents, sends to other offices, etc.)
• Retrieves, prints and faxes, or mails supporting documentation to vendors or others as directed
• May investigate prior losses and other information on file and orders reports as needed at the direction of adjusters and management
• Receives, screens and routes incoming telephone calls and other electronic correspondence
• Contacts or receives contact from customers or other claim related third parties to obtain and/or provide necessary file information to comply with quality and process standards
• Completes all necessary forms, logs documents into the system, and routes them to the appropriate parties
• Participates in or assists in training new or less experienced employees and demonstrating work processes
• Assists adjusters with more complex claim handling, analyze documentation and settle basic, straightforward, and routine claims quickly and efficiently

Supervisory Responsibilities:

This job does not have supervisory duties

Preferred Qualifications:

• College degree or equivalent experience
• Previous experience in either customer service and/or a related professional work environment preferred

• None

• Activities are of moderate complexity, requiring some independent judgment, performed under general supervision, using procedures standard to the organization
• Ability to coordinate information flow and internal processes
• Demonstrates knowledge of internal operations and develops relationships to facilitate workflow
• Gathers resources and information needed to complete work

Job Type: Full-time

Pay: $38,000.00 - $43,000.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Parental leave
• Referral program
• Retirement plan
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Experience:

• mail sorting: 1 year (Required)
• check handling: 1 year (Preferred)

Ability to Commute:

• Saddle Brook, NJ 07663 (Required)

Ability to Relocate:

• Saddle Brook, NJ 07663: Relocate before starting work (Required)

Work Location: In person