Claims Intake Representative

Location Designation: Fully Remote

When you join New York Life, you’re joining a company that values career development, collaboration, innovation, and inclusiveness. We want employees to feel proud about being part of a company that is committed to doing the right thing. You’ll have the opportunity to grow your career while developing personally and professionally through various resources and programs. New York Life is a relationship-based company and appreciates how both virtual and in-person interactions support our culture.

GBS

Claims Intake Representatives handle incoming calls from customers to initiate the setup of Family Medical Leave, Paid Family Leave, Workplace Accommodation, Short-Term Disability and Long-Term Disability claims. Enters information gathered via telephone to open the requested leave/claim with high level of accuracy. Ensures successful transmission of this information to the appropriate location within targeted time frames. All activities for this position are performed under the guidance of the Team Leader, Senior Intake Specialist, and Trainer.

As a Claims Intake Representative, you will:

• Answer 35-45 incoming calls while processing leaves or disability claim for the employee.
• Enter essential claim data into the appropriate leave system forms to provide a record related to cases and customer interactions.
• Establish high quality customer relationships - using information resources, active listening, and technical knowledge to respond to customer.
• Multitask, gather and input necessary information simultaneously.
• Utilize a comprehensive approach to ensure information provided results in a successful submission of claims.
• Focus on specific team metrics, i.e., quality monitoring, security verification, adherence to schedule, production, attendance, and quality processing.
• Respond to urgent and non-urgent inquiries within company SLA’s.

Qualifications:

• High School Diploma or GED required; College degree a plus!
• 1+ years call center and/or customer facing experience required; knowledge of Workers’ Compensation, Disability Claims, or Family Medical Leave processing a plus!
• Bilingual is a plus.
• Knowledge of PC operations and Microsoft systems, as well as a technical aptitude to learn new systems and applications.
• Demonstrated success in using critical thinking to provide unique solutions to issues and recognize opportunities for improvement.
• Ability to correspond in a clear, concise, and timely manner using appropriate verbal/written channels of communication.

Benefits:

Paid vacation, Health care, 401K match, Tuition assistance, Student Loan Repayment, & Flexible spending accounts

This position can be offered as a full-time work from home position for candidates with appropriate experience.

It is recommended that all qualified candidates apply to this posting as soon as possible. Residents of Colorado are hereby notified that the deadline to apply is 3 days from the Posting Date listed above.

Salary range: $25,000-$40,000

Overtime eligible: Nonexempt

Discretionary bonus eligible: Yes

Sales bonus eligible: No

Click here to learn more about our benefits. Starting salary is dependent upon several factors including previous work experience, specific industry experience, and/or skills required.

Recognized as one of Fortune’s World’s Most Admired Companies, New York Life is committed to improving local communities through a culture of employee giving and volunteerism, supported by the Foundation. We're proud that due to our mutuality, we operate in the best interests of our policy owners. We invite you to bring your talents to New York Life, so we can continue to help families and businesses “Be Good At Life.” To learn more, please visit LinkedIn, our Newsroom and the Careers page of www.NewYorkLife.com.

Job Requisition ID: 90195