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SalarySummary: This position is responsible for investigating, evaluating and negotiating settlement of assigned property claims with the goal of serving the customer and ensuring quality file handling.
What You’ll Be Doing:
- Handles low to moderate complexity personal lines claims.
- Telephonically and virtually conducts investigations and interviews of insureds to determine loss facts and coverage.
- Uses high resolution photographs provided by virtual imagery and advanced video technology to collaborate with customers and/or onsite vendors to identify damages to estimate from a virtual setting. If onsite inspections are needed may coordinate assignments for estimating.
- Captures detailed and accurate contents loss inventories for loss adjustment.
- Works with and may coordinate vendor services such as contractors, emergency repair, cleaning services and experts.
- Pursuant to line of business strategies and good faith claim practices: documents all claim activity to support the claim file, including the recognition and documentation of SIU and Subrogation opportunities and refer accordingly.
- Creates a high level of policyholder satisfaction by complying with established service standards.
- Investigates and evaluates onsite to resolve complex coverage and damage issues to include preparing complete estimates of repair for the covered damages.
- Explains coverage of loss, assists policyholders with itemization of damages, emergency repairs and additional living arrangements.
- Active member of catastrophe team.
- Responds to inquiries from policyholders, agents, internal partners and others.
- Contributes to a positive work environment by positively influencing others, striving for high performance results with a "can do" attitude. Exhibit accountability, diversity and inclusion, flexibility, continuous improvement, collaboration, creativity and fun.
What You’ll Bring To The Company:
High school diploma or equivalent education and experience required. 1-3 years of claims handling experience preferred. Bachelor's degree in related field preferred. Must possess ability to work independently in a remote setting with strong communication, time management and organization skills. Proficient with personal computer and app technology. Demonstrated ability to interact with customers and agents in a professional manner. State specific adjusters’ license may be required.
About Us:
Grange Insurance Company, with $3.1 billion in assets and more than $1 billion in annual revenue, is an insurance provider founded in 1935 and based in Columbus, Ohio. Through its network of independent agents, Grange offers auto, home and business insurance protection. Grange Insurance Company and its affiliates serve policyholders in Georgia, Illinois, Indiana, Iowa, Kentucky, Michigan, Minnesota, Ohio, Pennsylvania, South Carolina, Tennessee, Virginia and Wisconsin- the 13-state Grange Enterprise holds an A.M. Best rating of "A" (Excellent).
Who We Are:
We are committed to an inclusive work environment where we welcome and value diversity and inclusion. We hire great talent from a wide variety of backgrounds, and our associates are our biggest strength. The diversity of our associates, their backgrounds, experiences, and individual differences are the foundation for our success. Our inclusive culture empowers all of us to “Be One Team”, “Deliver Excellence”, “Communicate Openly”, “Do the Right Thing”, and “Solve Creatively for Tomorrow”. We have active Associate Resource Groups and a Diversity and Inclusion Team, that focuses on professional development, networking, business value and community outreach; all which encourage and facilitate an environment that fosters learning, innovation, and growth. Together we use our individual experiences to learn from one another and grow as professionals and as humans.
We welcome the unique contributions that you bring from education, opinions, culture, beliefs, race, color, religion, age, sex, national origin, handicap, disability, sexual orientation, gender stereotyping, gender identity or expression, genetic information, ancestry, pregnancy, veteran status, and citizenship.
Grange Enterprise is proud to be part of the CEO Action for Diversity and Inclusion™, a national initiative of more than 1400 CEOs working for the advancement of diversity and inclusion within the workplace.
