Address
Form of workJob Description
Description
The position has the flexibility of working from home, with some office time during training and as needed.
What you will be doing:
Experience you will have:
Our insurance world is constantly changing and this role is an important part of driving and managing that change. The Claims Coordinator role will oversee claim activity for the company, under the direct supervision of the Head of Insurance Operations. Working directly with our TPA, an in-depth knowledge and experience of claim handling, claim workflows, legal and DOI laws and regulations is critical in the support of company business strategies.
The position has the flexibility of working from home, with some office time during training and as needed.
What you will be doing:
- Personally directs assigned claim vendors to ensure equitable settlement of auto claims and the conveyance of claimant benefits.
- Leads and directs the performance of assigned claim vendors in the delegation of coverage and settlement authority, litigation, and audits work product to ensure compliance with DOI regulation, company standards, and company claims handling practices.
- Accepts a personal caseload and may assume claim assignments of various types, including glass claims, coverage investigations, communications to insureds, SIU, high value, complexity, or other priorities
- Builds and maintains successful vendor relationships to achieve outstanding customer service and cycle times, indemnity, LAE, and customer retention results. Answers telephone or written inquiries from clients or vendor partners regarding a variety of claims, underwriting, coverage, billing procedures, and a host of policies and service-orientated matters.
- Works effectively in a team environment with other Just accounting, technology, and underwriting/policy services teams.
- Actively works with the department head to incrementally build an end-to-end internal claim operation.
- Special projects as assigned by management.
Experience you will have:
- 3+ years of insurance carrier claims experience in a position of independent authority while demonstrating progressive levels of responsibility,
- 3+ years of direct customer interaction with a focus on service and problem-solving.
- Insurance certification or education designations, ie.IIA, CPCU, or other insurance industry-related designation.
- Strong teamwork capabilities including demonstrated success in building, maintaining, and managing successful internal and external relationships.
- Ability to read and understand performance metric data, KPIs, and other claim performance data.
- Strong multi-tasking skills to effectively complete work within all 3 silos of responsibility; Claims, Underwriting, and Policy Services.
- Results orientation, entrepreneurial spirit, business acumen, self-motivation, and strong ability to work in a collaborative team environment.
- Must be able to learn different computer programs and software applications. Working knowledge of software applications (i.e., Google Suite)
- Must be able to work as a member of a team as well as independently.
- Proven Broker Relations & Customer Management skill set
- Negotiation, relationship building & influence skills
- Strong interpersonal, written, and oral communication skills and focus on quality
