Claim Support Associate- Hybrid

You spend at least a third of your day at your job. You might as well spend it doing something you really love while working with a team you really enjoy being with, right? That’s the kind of atmosphere we offer at Pekin Insurance—fun, fast-paced, gratifying, supportive, and collaborative. 

Of course, it’s not all fun and games. Insurance is a serious business, and we pride ourselves on making people’s lives whole again after a major disaster or even a fender bender.  It’s that sense of helping people that makes our team want to do our best every day. 

If you want to be excited about starting your workday and are ready to make a real difference in people’s lives, this could be the right spot for you.

See what Pekin Insurance has to offer by viewing a short video here. 

The Claim Support Associate position is responsible for assisting with secretarial responsibilities for the Property & Casualty (P&C) Claim department.  Responsibilities include typing letters, completing required forms, adding and updating providers W9 tax info in our systems, processing time-sensitive tasks promptly, corresponding with 3rd party vendors, making financial updates in our systems and transcribing recorded statements. 

What You'll Do

• Transcribes dictation for Claim Representatives and Claim Adjusters. This includes typing letters, completing forms, and proofreading documents to correct grammar and punctuation prior to mailing
• Corresponds with 3rd party vendors to resolve towing and emergency roadside service
• Enters check recoveries, which includes determining the correct section that the recovery needs to be applied to and performing necessary calculations
• Enters data into claim software such as W9’s and payments into claim software
• Sends certified and overnight mail
• Issues payments for items such as legal bills, temporary total disability, medical bills, and police reports
• Proofreads weekly underwriting reports
• Orders certified and duplicate policies from the underwriting departments
• Answers P&C Claim staff phone calls, assists the caller, or directs them to the appropriate personnel
• Trains new and existing P&C Claim staff on Claim Associate job duties
• Completes standard office work functions such as photocopying, faxing, indexing mail, email, burning cd’s, archiving, and transcribing recorded statements
• Verifies policy and coverage information on 1st party rental and tow claims
• Opens claims to enter agent issued drafts
• Completes the daily Check Reconciliation (Optical Character Recognition - OCR) list
• Completes title applications and applies for salvage titles
• Learns and applies appropriate claim software searches to index mail, faxes, cd’s and emails
• Pulls claim history upon request
• Burns CD’s with claim file material for Subrogation, Physical Damage, and Workers Compensation claims
• Performs other duties as assigned

What You'll Need

Required

• High School diploma or equivalency 
• Typically requires 0-2 years of related experience

Preferred or Specialized

• Experience training others preferred

Certifications & Licenses

• N/A

Knowledge, Skills & Abilities

Basic knowledge of:

• Microsoft Word
• office procedures and of spelling, grammar, punctuation, and arithmetic

Basic ability to:

• analyze, organize, and prioritize work while meeting multiple deadlines
• to review work for accuracy
• exercise proper telephone protocol
• label, prepare, parse, and copy
• accurately prepare and maintain records, files, and reports
• work as a team member and follow directions
• communicate clearly and professionally with all employees