Civil Process Technician Trainee

In addition to performance-based merit increases, this position is scheduled to receive salary range increases on the following date:

RECRUITMENT INFORMATION
This recruitment is being held to establish an open eligible list to fill Sheriff-Coroner Department vacancies in this class, until the next recruitment.
THE DIVISION
The Court Operations Division provides security services to the Superior Court, including bailiffing, prisoner safekeeping and movement, facility security, and weapons screening. These services are provided on a contract basis and are detailed in an annual Memorandum of Understanding. The division is also responsible for providing Civil Process services throughout the County. These services include writ and single case processing, accounts management, field process service, and enforcement of all guided by legal requirements detailed in the Civil Code and Code of Civil Procedure for the State of California. Court Operations supports the Sheriff-Coroner's mission by providing law enforcement services to the Court and the judiciary and statutory required Civil Process services to the public in a timely, efficient, and cost-effective manner.
THE OPPORTUNITY
Civil Process Technician Trainee is the entry level class in this series and is expected to progress to Civil Process Technician. Positions allocated in this class perform general office services ranging from customer service to processing legal documents. Incumbents receive training under close supervision while assisting with technical office work related to processing legal documents such as: bankruptcies, court ordered stays, claims of exemption, third party claims, modifications, terminations, notices of opposition and hearing to claims of exemption, minute orders, etc. During training, incumbents are taught to perform their duties with the highest degree of integrity and professionalism in order to uphold the public's trust and confidence. There is no permanent status in this class. Civil Process Technician Trainees who pass a one (1) year probation period with satisfactory job performance will be promoted to Civil Process Technician. The Civil Process Technician Trainee reports to Civil Process Supervisor.
THE POSITION
Incumbents of this classification, initially, will be assigned the following duties in a learning capacity, under direct supervision, to become progressively independent with general oversight by a supervisor and/or mentor. Depending upon area of assignment, duties may include, but are not limited to, the following:

• In a learning capacity, respond to inquiries made in person, by phone, electronically and written requests via search of computer file information to assist the public, attorneys, litigants and law enforcement officials in a professional and courteous manner.
• Under direct supervision, provide customer service at the front counter to different members of the community including department employees, attorneys and the general public, in a highly visible environment often involving intense and difficult situations, advising parties of proper procedures, statutory time limits and options, without providing legal advice.
• Learn to process and distribute a high volume of mail quickly, efficiently and accurately, including clocking, counting, sorting and determining case accuracy. Learn to receive and examine for validity, a wide variety of legal documents at the public counter, via mail and/or electronic means from attorneys, courts, government agencies, and the general public.
• Perform inquiries in a computer system to locate file numbers and identify case ownership.
• Under direct supervision to progressive independence learn to identify, interpret and process documents related to bankruptcies, civil bench warrants, claim and order, claim of defendant, claim of exemption, third party claims, process server cases, and various writs of possession.
• In a training capacity, research, interpret and apply the Code of Civil Procedure, California Sheriff's Civil Procedure Manual and the Governmental Code to the processing of moderate to complex cases. Calendar, monitor, and follow up to ensure legal deadlines are met in the processing of cases.
• Learn to process subpoena and subpoena duces tecum, order of appearance, order to show cause, out of state process, earnings withholding order, and earnings withholding order for support. Also process earnings withholding modifications and execution garnishment, summons and complaint, summons and petition, and summons unlawful detainer.
• Under direct supervision and guidance, perform basic financial accounting activities including, but not limited to, receiving, verifying and recording payments.
• Train to process temporary restraining orders for domestic violence, civil harassment, elder abuse, workplace violence, and juveniles. Performs other duties as required. All work is reviewed by supervisor or designated trainer.

Work schedule is a 4/10 with Mondays or Fridays off. The work locations are at 909 N. Main St. in Santa Ana, CA and 4601 Jamboree Rd., Newport Beach, CA.

THE IDEAL CANDIDATE
This division is seeking motivated and energetic individuals with excellent customer service and effective communication skills, the ability to follow clear verbal and written directions, follow proper telephone etiquette, to perform basic arithmetic operations, understand, interpret and apply simple procedures, regulations, and directions in order to process or verify the accuracy of information or documents, the ability to multitask, organize and prioritize daily workload, and type and apply advanced keyboarding skills to enter a variety of important and complex documents. Accuracy in all aspects is critical for the position. Using basic interpersonal skills, the candidate should be able to communicate effectively with the public and department members (sworn and civilian) in sometimes demanding situations.
MINIMUM QUALIFICATIONS
Thorough Knowledge of:

• Modern office practices and procedures, including filing methods and systems, and the operation of office equipment
• Principles of writing and grammar, including correct spelling and proper word usage, punctuation, and sentence structure
• Basic legal terminology and basic mathematic skills

Ability to:

• Perform basic to difficult office work requiring accuracy and speed
• Learn, understand, interpret, and apply simple procedures, regulations, and directions in order to process or to verify the accuracy of information or documents
• Identify and extract information from a variety of sources
• Use a high degree of discretion in determining the appropriate method and specific steps for processing work
• Typing or word processing a variety of important and complex documents by applying advanced keyboarding skill and subject matter knowledge in the production of finished products
• Demonstrate ability to multitask, organize and prioritize daily workload; complete assignments in accordance with established standards; clearly and effectively communicate with the public and/or department members, sworn and civilian, in sometimes stressful situations requiring elementary interpersonal skills
• Keep detailed records
• Operate and use a variety of electronic and automated office machines and equipment, including verified proficiency on a computer keyboard

Education and Experience:
Two years of general office clerical experience in customer service skills; experience may be substituted by the completion of 18 semester or 27 quarter units in criminology, political science, business education or a closely related field from an accredited college.
Or
Completion of 700 hours of training from a recognized occupational training program in secretarial sciences, office practices, business education or a closely related field.
Click here to view the class specification/job description.
SPECIAL QUALIFICATIONS
Must not have been convicted of a felony. Must pass an extensive background investigation to the satisfaction of the Orange County Sheriff-Coroner.
Background screening includes completing of a Personal History Form, interview with a background investigator, fingerprinting and may include a polygraph test. Some of the areas considered in the background screening include prior convictions, traffic violations, drug use and credit problems, employment history, professional references and education verification (i.e. degree, license, or official transcripts. Foreign degrees require an evaluation of U.S. equivalency by an agency that is a member of the National Association of Credential Services (N.A.C.E.S.).
PHYSICAL, MENTAL AND ENVIRONMENTAL REQUIREMENTS
The County of Orange is committed to providing a means for applicants who have a disability to identify areas in which they may request a reasonable accommodation. The following is a list of the physical and mental abilities, which are customarily required to perform the essential job functions of this position. Applicants are encouraged to contact the recruiter for any questions or to request an accommodation during the testing/selection process.
Physical and Requirements: Must have sufficient vision to see and read fine print, view computer monitors; speak and hear well enough to communicate and be understood in person and over the phone. Normal manual dexterity to use hands, arms, and shoulders with some neck movement, twisting and bending at the waist to use standard office equipment. Frequent sitting, standing and walking from station to the public counter. May occasionally lift and/or move up to 10 pound of office/work materials.
Mental Requirements: Ability to independently reason and analyze data, and to reach objective conclusions; regularly deal with an emotional and/or hostile public during difficult situations in person or over the phone while maintaining a calm demeanor; work cooperatively and interact appropriately with individuals such as other employees, court professionals and the general public.
Environmental and Working Conditions: Work in an office environment. Work around office machinery with stationary or moving parts. May be required to use a County approved means of transportation.
SELECTION PROCEDURES
Sheriff Human Resources will screen all application materials for minimum qualifications. After screening, candidates who meet the minimum qualifications will be referred to the next step in the recruitment process.
Keyboard Exam (Refer/Non-Refer): Must type 45+ words per minute on a computer keyboard.
Based on the Department's needs, the selection procedures listed above may be modified. All candidates will be notified of any changes in the selection procedures.

ELIGIBLE LIST
After all procedures have been completed, the Sheriff Human Resources will establish an eligible list of qualified candidates.
VETERANS EMPLOYMENT PREFERENCE
The County is committed to providing a mechanism to give preferential consideration in the employment process to veterans and their eligible spouses and will provide eligible participants the opportunity to receive interviews in the selection process for employment and paid internship openings. Please click here to review the policy.
HOW TO APPLY
Only on-line applications will be accepted. Resumes will not be accepted in lieu of on line applications. Application information must be current, succinct and related to the requirements in this job announcement.
For specific information pertaining to this recruitment, contact Maria Cervantes at (714) 834-5624 or email at mcervantes@ocsheriff.gov. EMAIL NOTIFICATION
Email is the primary form of notification during the recruitment process. Please ensure your correct email address is included in our application and use only one email account.
NOTE: User accounts are established for one person only and should not be shared with another person. Multiple applications with multiple users may jeopardize your status in the recruitment process for any positions for which you apply.
Candidates will be notified regarding their status as the recruitment proceeds via email through the GovernmentJobs.com site. Please check your email folders, including spam/junk folders, and/or accept emails ending with "governmentjobs.com" and "ocgov.com." If your email address should change, please update your profile at www.governmentjobs.com.
FREQUENTLY ASKED QUESTIONS
Click here for additional Frequently Asked Questions.Employment Type: Full-Time Regular